Business Analyst

Location: ​Spartanburg, SC 29303
Work Arrangement: 100% Onsite with light travel to County offices/facilities
Duration: 12 Months

Key Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, application, infrastructure, system, and recovery documentation.
• Document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, process risks, inconsistencies, single points of knowledge, and opportunities for standardization.
• Gather and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate technical SME knowledge into structured documentation inputs.
• Facilitate review and validation sessions with stakeholders.
• Maintain documentation backlog, priorities, ownership, dependencies, and status.
• Support documentation standards, templates, governance, repository organization, ownership, and review cycles.

Required Skills

• 10+ years of Business Analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced proficiency with Microsoft 365, including:
  • Word
  • Excel
  • PowerPoint
  • Teams
  • SharePoint
• Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
• Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
• Bachelor's degree in Information Technology, Information Systems, Business, or related field, OR equivalent relevant professional experience.

Preferred Skills

• Experience with documentation recovery, knowledge management, IT operational maturity, or process standardization.
• Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
• Experience with SharePoint-based documentation repositories and governance.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• Government or other highly regulated environment experience.
• CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation , or comparable professional certification preferred.

Work-Product / Portfolio Requirement
Candidates should be prepared to provide sanitized examples of previous BA deliverables, such as:

• Process maps
• Workflow diagrams
• Requirements documents
• Current-state assessments
• Documentation inventories
• Matrices or comparable BA artifacts

Portfolio quality and the candidate's ability to explain how the work was developed will be an important part of the selection process.