Hi,
Hope you are doing well
I have an urgent opening of NOC Engineer at Herndon, VA
Position Type: Contract
Location: VA, United States
Description:
Role - NOC Engineer
Location - 100% onsite in Herndon, VA.
Interview - Virtual
Senior Network Systems Operation Engineer
Cisco routing, switching, firewalls and also Linux and what not.
Position Overview
Responsible for ensuring reliable, seamless operation of large-scale Optical, IP Core, Mobility, and advanced communications networks. Provides 24x7 technical support, delivering fault and lifecycle management including triage, investigation, and remediation of complex, cross-platform issues. Requires a strong understanding of end-to-end service delivery for IP, Wireless, and other related systems.
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Key Roles and Responsibilities:
Fault Management:
Provide technical support and troubleshooting for network platforms, including alarm and KPI monitoring (proactive/reactive).
Investigate and diagnose network issues, triage and communicate event status, coordinate root cause analysis, and implement service restoration.
Remediate complex technology faults across multiple production environments, including vendor/IT fixes or design changes.
Proactively monitor and maintain system configurations to achieve optimal performance and reliability using KPIs.
Install, configure, and patch application systems (RHEL and Windows VMs in VMware vSphere).
Support a range of applications such as MySQL, PHP, Cisco Client, Crystal Reports, NetBrain, ITSM Service Management and Ticketing platforms such as Remedy, and ServiceNow, Network-event correlation focused monitoring tools such as ScienceLogic (SL1), Splunk etc.
Develop and maintain policies (including event and trap/SNMP policies) within Event Management platform to enable effective fault detection, correlation, and escalation.
Develop scripts and automation to proactively identify issues, support rapid remediation, and ensure uninterrupted operations.
Change Management and Automation:
Collaborate with internal teams and external partners (vendors, Engineering, CTO, Product) to design and implement custom solutions.
Execute change management processes for platform enhancements, configuration changes, and upgrades.
Implement automation using scripting languages (Perl, PHP, Python, Shell) to improve supportability, operational workflows, and monitoring capabilities.
Analyze platform and operational metrics using standard analytics and data visualization/reporting tools.
Compliance and Security:
Perform security patching, system updates, and deploy application change requests (e.g., MRs) as required.
Partner with security teams to ensure devices meet applicable compliance standards and regulatory requirements (e.g., FISMA).
Maintain an accurate, up-to-date inventory of company-owned assets, including servers, routers, switches, and desktops.
Manage and govern router and switch configuration management activities.
Subject Matter Expertise and Support:
Serve as a subject matter expert (SME) for Linux, Oracle, and Windows-based applications and platforms.
Support internal development teams by advising on system design, integration, and technology solution options.
Provide end-user support, including on-site assistance for ticketing tools and troubleshooting user-impacting issues.
Participate in a 24/7 on-call rotation to support critical IT and production environments.
Infrastructure and Reporting:
Maintain NOC infrastructure and ensure reliable, consistent operations across multiple data centers.
Lead performance reporting manage end-of-life tool replacements, and produce reports for Program Management, NOC leadership and other stakeholders.
Administer and update asset and circuit/program databases, ensuring accurate inventory tracking and proper ticketing throughout the asset lifecycle.
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Education: Bachelor's degree in Math, Science, Engineering, Computer Sciences, or Operations preferred.
Experience: Typically requires 8-10 years of relevant experience. (Technical Career Pathway role.)
Skills and Competencies:
? Demonstrated expert-level troubleshooting and technical support capabilities across complex network, compute, and platform technologies, with a strong ability to isolate root cause, assess impact, and drive issues to resolution.
? Hands-on experience administering and supporting RHEL, Windows Server, and virtualized environments using VMware vSphere, along with exposure to a wide range of enterprise applications and integrated services.
? Strong scripting and automation skills (Perl, PHP, Python, Bash/Shell), including building repeatable operational tools to streamline deployments, monitoring, health checks, and incident response.
? Excellent communication, collaboration, and customer service skills—able to translate technical details for varied audiences, coordinate effectively with cross-functional teams, and provide clear updates to stakeholders.
? Proven ability to manage competing priorities in a 24x7 operations setting, staying organized under pressure while meeting SLAs, following change/control processes, and maintaining high service reliability.
Note: This position requires participation in an on-call rotation for 24/7 support.
Regards,
Nitin Gupta
Team Lead-Recruitment
ShiftCode Analytics Inc.,
5118 Sylvester loop Tampa,
Florida 33610
Direct:
Email:
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