GSK Solutions Inc.
GSK Solutions Inc.

Service Desk Personnel (Onsite)

Nashville, TN, US • Posted 9 hours ago • Updated 9 hours ago
Contract W2
Contract Independent
Contract Corp To Corp
12 Months
No Travel Required
On-site
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • ServiceNow
  • Hardware Deployment
  • Application Troubleshooting
  • Network troubleshooting
  • iOS Management
  • Support
  • and Deployment

Summary

Job Title

Service Desk Personnel (Onsite)

Location

Nashville, TN

Duration

12 Months

Interview Type

Virtual / In-Person

Description

IT Call Center Experience preferred

  • Able to handle call volume of up to 30 calls per day.

 

People/Customer Service skills required

Printer Administration and Troubleshooting

  • Server Print Queue, and local Queues

 

Active Directory Management

  • Able to navigate Different OUs

  • Able to look up attributes

  • Able to reset password and unlock accounts.

 

iOS Management, Support, and Deployment

  • Setting up new phones/Ipads

  • Resetting iTunes accounts

  • Resetting network settings

  • Backup/Restore device data

 

Video Conferencing

  • Cisco WebEx

  • MS Teams

  • Cisco Presence video solutions

 

Network troubleshooting

  • Internal vs external

  • VPN

  • LTE

  • Wifi

 

Application Troubleshooting

  • Account permission

  • Compatibility settings

  • Browser vs installed

 

Remote support

  • MSRA

  • RDP

  • TEAMs

  • Webex

 

Hardware Deployment

ServiceNow

  • Ticket management

  • Ticket assignment

Top Skills

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Recruiter

Contact: Sohail -


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10498904
  • Position Id: 36243-2053-1791987910
  • Posted 9 hours ago

Company Info

About GSK Solutions Inc.

Our values are integrity, leading change, excellence, and respect for the individual, learning and sharing. Our success is based on our ability to be flexible while adhering to a strict project management methodology.

We inspire personal and professional growth in our people through innovation and creativity. We reward excellence. We earn the trust of our customers and the respect of our employees through exceptional teamwork, good business ethics and a high level of commitment

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Ram Krishna

Ram Krishna

Recruiter @ GSK Solutions Inc.

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