IT Digital Support Engineer

Remote • Posted 60+ days ago • Updated 9 hours ago

Full Time

Remote

Fitment

Dice Job Match Score™

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Job Details

Skills

Structural Analysis
Sales
Management
Remote Support
Training
Configuration Management
SLA
ICT
Computer Science
English
Writing
Software Management
Data Storage
Network
Firewall
Routing
Switches
VLAN
Virtualization
Kernel-based Virtual Machine
Linux
VMware
Scripting
Kubernetes
Ansible
Docker
Customer Facing
Problem Solving
Conflict Resolution
Analytical Skill

Summary

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

The position

Due to our growth we are looking for an experienced Digital Support Engineer to be added to our MSD (Materials and Structural analysis Division) Service, to deal with IT and infrastructure related matters.

Location: Idaho and surrounding states near by - Remote

In this position in the MSD division you will work close together with Sales and support organization to ensure a smooth introduction, delivery and support of our digital solutions and services. You will be in direct contact with the customer and interact with the implementation and support teams. It is your responsibility to provide all the vital information to handle the full landscape of the deployment of the IT solution including the integration with the customers infrastructure and enable the remote support capabilities.

Specific work associated with this position include:

Engage with local support teams during pre-installation phase as a consultant to design the integration of the solution with the local infrastructure and answer all IT related questions.
Ensure systems are setup for remote diagnostics and health monitoring

Engage with the development and operations organization to provide recommendations to manuals, training and customer facing material.

Perform automated deployments through the use of configuration management technology;
Provide support to the installations within the SLA as agreed using our processes.

Conduct detailed troubleshooting and analysis of system or SW and infrastructure problems that affect reliability, performance, etc. of our delivered systems.

Support factory and development teams with first deployments, installs and upgrades of newly introduced systems and modules to ensure accurate working order.

The Requirements
The successful candidate will possess the following combination of education and experience:
Typically required, a Bachelor or Master degree in ICT Computer Science or a technical / SW field

Proficient in English (verbal and in writing)
Experience in IT application management;
Experience with data storage and (remote) software installations, support and trouble shooting.
Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs

Experience with virtualization technologies like VMWare/KVM infrastructure
5+ yrs of Knowledge, or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes, Ansible and Docker.
Confirmed customer facing skills and great teammate.

Strong problem-solving skills and analytical approaches.

Motivated to work in a constantly evolving and highly technical environment.

Open to travel up to 25% of time (mainly regional).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10286239
Position Id: 5ef38a2769eecc411339d464b38ce2d3
Posted 30+ days ago

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IT Digital Support Engineer

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Job Details

Skills

Summary

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