Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in a manufacturing environment. This Long-term Contract opportunity is ideal for a dependable IT specialist who enjoys resolving end-user issues, maintaining a strong service mindset, and working across a broad range of desktop support needs. The role offers hands-on involvement with daily support operations while also contributing to device deployment and upgrade activities.

Responsibilities:
Deliver in-person technical assistance to a local user population, addressing hardware, software, and access-related issues in a timely manner.
Manage incoming service requests such as credential resets, application setup, connectivity troubleshooting, and support for collaboration platforms and business systems.
Support workstation preparation and deployment efforts by imaging devices, installing updates, and resolving technical problems tied to operating system rollouts.
Maintain clear, thorough communication with employees to ensure issues are understood, documented, and resolved with a high level of customer care.
Troubleshoot Windows-based desktop environments and common productivity tools to minimize user downtime and improve day-to-day system performance.
Work independently to diagnose and resolve a variety of Tier II support issues while escalating more complex problems when necessary.
Perform occasional onsite technical tasks in operational areas while following required safety practices and wearing designated protective equipment.

Requirements

At least 3 years of experience in IT support, including hands-on desktop or help desk work at a Tier II level.
Working knowledge of Active Directory, Office 365, and Windows 10 administration and troubleshooting.
Experience handling service desk tickets and resolving end-user issues related to access, software, and general desktop support.
Strong troubleshooting ability across Microsoft-based environments, with confidence managing a range of technical issues independently.
Effective communication skills and a customer-focused approach when supporting users with varying technical experience.
Reliable and detail-oriented work habits, including punctuality, adaptability, and sound judgment in an onsite support setting.
Comfortable completing physical onsite tasks and complying with workplace safety requirements.
Familiarity with Windows 11 or Intune is helpful, though not required.

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