CRM Support & Data Operations Lead

Remote • Posted 54 minutes ago • Updated 54 minutes ago
Contract W2
Contract Corp To Corp
Contract Independent
12 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Salesforce.com
  • Customer Relationship Management (CRM)
  • Service Cloud
  • Five9
  • IQVIA OCE

Summary

Position Name:              CRM Support & Data Operations Lead

Work location :              Remote(Time Zone : CST)

Open to candidates anywhere in the US or Canada

Any valid work visa is acceptable

Duration :                        12 Months(Minimum)

 

Key Skills:

  • CRM and customer service: Salesforce, IQVIA OCE, Service Cloud, and Five9
  • Commerce: Salesforce B2B Commerce Visualforce storefront (CloudCraze) and the customer-facing portal
  • Loyalty: B2B and B2C loyalty programs
  • Integrations: ERP and web platforms
  • Service management: ServiceNow for incident management and knowledge documentation

 

Qualifications:

 

Required

  • Five or more years of experience supporting or administering Salesforce in a commercial or sales operations environment, including at least two years in a Level 2 support or administrator role
  • Salesforce Administrator certification
  • Hands-on experience with CRM data stewardship, including duplicate management, account hierarchies, data loads, and auditable bulk corrections
  • Working knowledge of declarative automation including flow, along with sound judgment about when developer support is required
  • Strong written and verbal communication skills, with the ability to explain a solution to a field representative and present root-cause findings to a director

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91118943
  • Position Id: 9108079
  • Posted 54 minutes ago
Contact the job poster
David Parker

David Parker

Recruiter @ Millennium Global Technologies
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