Help Desk/Desktop Support Analyst

Description

We are partnering up with a client in Austin looking for a skilled Help Desk Tier II/Desktop Support Analyst. In this contract role, you will be responsible for providing technical assistance and resolving issues related to desktop systems, software, and applications. This position requires troubleshooting abilities and a customer-focused approach to ensure end-user satisfaction. This position is onsite Monday-Friday, 8am-5pm, for 6-8 weeks.

Responsibilities:

Provide timely and effective support for technical issues related to desktop systems, software, and applications.

Manage Active Directory accounts, including user creation, modification, and access permissions.

Troubleshoot and resolve hardware and software problems across Microsoft Windows environments.

Respond to service desk tickets promptly, ensuring accurate documentation of solutions and updates.

Assist users with basic troubleshooting for network connectivity, printers, and other peripherals.

Perform system updates and maintenance to ensure optimal performance.

Collaborate with team members to address complex technical challenges.

Educate and guide users on best practices for utilizing system tools and applications.

Maintain detailed records of technical issues and resolutions for future reference.

Ensure compliance with company policies and security protocols during support activities.

Requirements

Proficiency in Active Directory management and user administration.

Experience with Windows 10 and Windows environments.

Proven ability to diagnose and resolve technical issues efficiently.

Experience handling service desk tickets and tracking resolutions.

Familiarity with basic troubleshooting of network and peripheral devices.

Excellent communication skills to interact effectively with end-users.

Ability to work independently while contributing to team goals.

Extensive organizational skills to prioritize tasks and manage time effectively.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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