IT Support Specialist

RESPONSIBILITIES:
Kforce has a client in Oakbrook Terrace, IL that is seeking an IT Support Specialist.

Responsibilities:
* Provide first-line support for Windows 10/11 desktops and laptops
* Resolve basic issues related to Microsoft 365 (Outlook, Teams, OneDrive)
* Troubleshoot password resets, MFA issues, printers, peripherals, and connectivity
* Diagnose and resolve common hardware and software issues
* Perform hands-on desk-side support for corporate users and select bakery locations
* Escalate complex issues to senior IT staff or external partners as needed
* Assist with new hire onboarding and employee offboarding
* Support basic account access requests in Active Directory and Microsoft Entra ID (Azure AD) under guidance
* Image, deploy, and configure laptops and peripherals
* Assist with asset tracking, hardware inventory, and equipment swaps
* Coordinate device replacements and basic troubleshooting
* Work tickets in the IT service desk system and meet defined SLAs
* Clearly document issues, resolutions, and escalation notes
* Contribute to basic knowledge articles and how-to guides
* Support office and plant users as needed (kiosks, shared workstations, printers)
* Coordinate with operations to minimize downtime during support activities

REQUIREMENTS:
* 0-2 years of IT support experience (internships, help desk, or hands-on technical support experience welcome)
* Strong customer service mindset with clear, professional communication
* Willingness to learn, follow documented processes, and escalate appropriately
* Ability to work onsite and provide hands-on support

Experience supporting:
* Windows 10/11
* Microsoft 365 (Outlook, Teams, OneDrive)
* Printers, laptops, peripherals, and basic networking issues

Nice to Have (Not Required):
* CompTIA A+ or Network+ certification (or working toward one)
* Familiarity with Active Directory or Azure AD
* Experience working with ticketing systems
* Exposure to manufacturing or warehouse environments
* Basic iOS or mobile device support

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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