Project Manager (Intermediate) Digital UX & Content
Location: Onsite San Antonio, TX
Employment Type: Contract / Full-Time (as applicable)
Pay Rate: $/hr
Job Summary
The Intermediate Project Manager manages multiple interrelated projects and orchestrates outcomes to achieve broader program objectives. This role plans, executes, and monitors initiatives from inception through delivery, with a strong focus on user experience (UX), digital content, and member/customer communications. The Project Manager partners closely with senior leadership and cross-functional teams to improve clarity, engagement, and effectiveness of digital messaging while managing timelines, risks, budgets, and stakeholder satisfaction.
Key Responsibilities
Manage and coordinate multiple projects aligned to a broader program roadmap and goals
Plan, implement, and monitor schedules from project inception through delivery
Define, track, and report project roadmap, status, risks, dependencies, and success metrics
Identify and proactively manage risks, issues, and opportunities for improvement
Continuously seek opportunities to improve cost, performance, quality, and delivery timelines
Build, manage, and track project budgets
Facilitate communication and coordination across cross-functional project teams
Manage stakeholder engagement, alignment, and satisfaction
Maintain awareness of business conditions, industry trends, and internal processes impacting project outcomes
Team-Specific Responsibilities
Partner with the Senior Project Manager to lead enhancements to high-impact, call-driving message templates, improving clarity, UX, and call-to-action effectiveness
Oversee transformation of online document notifications, incorporating personalized and actionable UX and content strategies
Contribute to comprehensive customer/member journey mapping by providing UX and content-focused insights and recommendations
Collaborate with product partners, designers, and content experts to update digital messaging and document standards
Support measurement and reporting of UX and content effectiveness, including comprehension, engagement, and satisfaction metrics
Daily Duties & Technology Usage
Use Figma and Box to develop, refine, and collaborate on message templates and user journey visualizations
Leverage Jira Workflow Management (JWM) to manage tasks, update statuses, track progress, and participate in daily stand-ups
Partner with CMS teams to manage and validate content within approved templates
Collaborate closely with UX designers, content strategists, product managers, and stakeholders
Utilize analytics tools (where applicable) to assess user interaction with content and inform enhancements
Use Microsoft tools for documentation, communication, and reporting
Required Skills & Experience
Project Coordination & Execution: 4+ years supporting project managers on digital projects, including task tracking, progress monitoring, and quality assurance
UX Design & Content Strategy: 5+ years creating user-centered digital content, including messaging, notifications, and journey mapping
Digital Content Optimization & Personalization: 5+ years optimizing content for clarity, engagement, conversion, and personalization, including A/B testing
Strong stakeholder communication and collaboration skills
Ability to translate complex user needs into actionable UX and content recommendations
Required Tools & Technologies
Figma
Content Management Systems (CMS)
Jira Workflow Management (JWM)
Analytics tools
Box
Microsoft Office / Microsoft 365
Preferred Qualifications
Experience in financial services or a highly regulated industry
Strong understanding of UX best practices and content strategy for digital communications
Experience working cross-functionally with marketing, product, design, and engineering teams
Portfolio showcasing UX and digital content work related to messaging or digital communications
Ideal Candidate Profile
We are seeking a creative, detail-oriented Project Manager with a passion for delivering exceptional user experiences through impactful digital content. The ideal candidate is highly collaborative, organized, and comfortable managing multiple initiatives while communicating progress, risks, and outcomes to stakeholders.
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