Customer Service Representative

Growing team/ Great Benefits/ $$$

This Jobot Job is hosted by: Billy Mewton
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $20 - $25 per hour

A bit about us:

Jobot is seeking a detail-oriented and customer-focused Customer Service Representative to join a leading tool manufacturing company. This role is the main point of contact for customers, ensuring their orders, inquiries, and service needs are handled efficiently and with professionalism. The ideal candidate has experience in manufacturing or industrial customer service and thrives in a fast-paced, team-oriented environment.

Why join us?

• Benefits
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance

Job Details

Job Details:

We are on the hunt for an exceptional Permanent Customer Service Representative to join our dynamic team in the Accounting and Finance industry. This is an excellent opportunity for a seasoned professional with a minimum of 5 years of experience who is looking to elevate their career by working in a fast-paced, challenging, and rewarding environment. Our ideal candidate is a highly motivated individual with a strong commitment to customer service excellence and a keen eye for detail.

Responsibilities:

As a Permanent Customer Service Representative, you will be the primary point of contact for our valued clients, ensuring that their needs are met with the highest level of satisfaction. Your responsibilities will include:

1. Responding promptly and professionally to customer inquiries, providing accurate, valid, and comprehensive information.
2. Managing order entries, ensuring they are accurately recorded and processed in a timely manner.
3. Performing data entry tasks with a high degree of accuracy and efficiency.
4. Utilizing our Customer Relationship Management (CRM) system to manage customer interactions, track customer engagements, and update account records.
5. Tracking shipments, keeping customers informed about their order status, and resolving any issues that may arise.
6. Building and maintaining positive relationships with customers, striving to provide an exceptional customer service experience.
7. Collaborating with the finance and accounting team to resolve billing and payment issues.

Qualifications:

To be successful in this role, you will need:

1. A minimum of 5 years of experience as a Customer Service Representative or in a similar role in the Accounting and Finance industry.
2. Proficiency in order entry and data entry.
3. Experience with CRM systems and shipment tracking.
4. Exceptional communication and interpersonal skills, with a customer-centric mindset.
5. The ability to handle challenging customer situations with patience and professionalism.
6. Strong organizational skills, with the ability to multitask, prioritize, and manage time effectively.
7. High attention to detail and accuracy.
8. Knowledge of accounting and finance principles and practices will be a plus.

This is an exciting opportunity to join a dynamic team and play a pivotal role in maintaining and enhancing customer satisfaction. If you are a seasoned professional with a passion for customer service and a knack for numbers, we would love to hear from you. Apply today to embark on a rewarding career journey with us!

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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