Director of Field Services

Job Title: Director of Field Services

Key Responsibilities:

• Operational & Strategic Execution: Implement and support the Field Services strategy aligned with business objectives and growth initiatives. Develop scalable service delivery models, best practices, and tools to enhance operational efficiency, consistency, and quality.


• Team Leadership & Development: Lead and mentor Field Services managers and team members, instilling a culture of accountability and continuous improvement. Identify skills gaps and collaborate with leadership on targeted training plans to prepare your team for current and future challenges.


• Operational Excellence & Performance Management: Standardize workflows and operational procedures to optimize service delivery and client outcomes. Monitor key performance indicators (KPIs) and maintain compliance with safety and regulatory standards.


• Client Engagement & Escalations: Serve as a senior point of contact for clients, ensuring alignment between service delivery and client expectations. Take charge of issue resolution, nurturing strong relationships built on trust and reliability.

Required Skills:

• Bachelor?s degree in Engineering, Operations Management, or a related field.


• 10+ years of progressive experience in field services, service delivery, or operations in a technology or services-driven organization.


• 5+ years of people leadership experience, including managing managers or senior technical professionals.


• RCDD or DCDC certification.


• Strong knowledge of IT infrastructure, network solutions, and field engineering services.


• Proven track record with data center buildouts and large-scale field deployments.


• Exceptional communication and stakeholder management skills.

Nice to Have Skills:

• MBA or Master?s degree.


• Certifications such as PMP, ITIL, Lean Six Sigma, and/or CDCDP.


• Experience with enterprise clients in cloud computing, telecommunications, or managed services.


• Familiarity with Nvidia sales or related partner ecosystems.


• An established industry network for talent recruitment efforts.

Other Requirements:

• Willingness to travel up to 30?40% as needed.


• Commitment to ongoing security awareness training and compliance with company policies.

Contact Amee Parmar





Minimum Education Required: Bachelor

Years of Experience Required: More than 5 years

Expected Travel Time: About 50%