Salesforce/MuleSoft Support Engineer

Overview:

• Our customer is seeking Salesforce/MuleSoft Support Engineers to join their application and integration
  support team on a 3-month renewable contract.
• These engineers will provide hands-on production support for Salesforce CRM, MuleSoft Anypoint Platform, APIs, integrations, data flows, user issues, and
  operational incidents while the internal team focuses on active project delivery.
• This is a fully remote position.

Responsibilities:

• Provide day-to-day production support for Salesforce CRM and MuleSoft Anypoint Platform
  issues, including incident triage, troubleshooting, resolution, and escalation.
• Troubleshoot API, integration, data transformation, authentication, connectivity, and application
  issues across Salesforce, MuleSoft, and connected enterprise systems.
• Monitor MuleSoft applications, APIs, queues, logs, alerts, and integration performance to
  maintain reliability, availability, and timely issue resolution.
• Support Salesforce administration activities such as user access, profiles, permission sets, roles,reports, dashboards, flows, validation rules, and configuration updates.
• Analyze failed transactions, data synchronization issues, API errors, and batch processing
  exceptions; coordinate corrective actions with technical and business teams.
• Assist with deployment support, release validation, regression testing, and post-production
  verification for Salesforce and MuleSoft changes.
• Create and maintain support documentation, runbooks, knowledge articles, issue logs, and
  standard operating procedures.
• Collaborate with vendors, business users, developers, and infrastructure teams to resolve issues
  and improve operational support processes.
• Ensure changes and support activities comply with organizational security, audit, and change
  management policies.
• Identify recurring issues, recommend process improvements, and support automation opportunities to reduce manual support effort.

Qualifications:

• 7+ years of experience in application support, integration support, Salesforce administration,
  MuleSoft support, or similar technology roles.
• Hands-on experience supporting Salesforce CRM, including user setup, security model, objects,
  fields, page layouts, flows, reports, dashboards, and data quality issues.
• Working knowledge of MuleSoft Anypoint Platform, including Runtime Manager, API Manager,
  Exchange, Design Center, Anypoint Studio, CloudHub, and application logs.
• Strong understanding of REST/SOAP APIs, JSON, XML, HTTP/S, OAuth, SAML, certificates,
  and common integration patterns.
• Experience troubleshooting DataWeave mappings, API errors, batch jobs, queues, file transfers,
  and data synchronization issues.
• Familiarity with SQL, relational databases, API testing tools, log analysis, and monitoring tools.
• Understanding of change management, incident management, release support, and production
  support best practices.
• Excellent communication and documentation skills with the ability to explain technical issues to
  business and technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced, remote support environment.
• Experience in financial services, banking, or regulated environments is preferred.

Preferred Certifications (a plus):

• Salesforce Certified Administrator
• Salesforce Platform App Builder
• Salesforce Certified MuleSoft Developer
• Salesforce Certified MuleSoft Integration Foundations
• ITIL Foundation, CompTIA Security+, or equivalent production support certification