Job Title: AMI Systems Specialist

Job ID: AMI Systems Specialist
Location: New York (NY Local Candidates Only)
Work Mode: 100% Remote
Contract: 10+ Months with Possible Extension
C2C: Yes
Visa: No OPT/CPT

Important Note: All candidates selected for an interview must complete the mandatory identity verification process.

Job Description

We are looking for an experienced AMI Systems Specialist to provide technical leadership and production application support for Advanced Metering Infrastructure (AMI) systems, including Meter Data Management Systems (MDMS) and Head-End Systems (HES).

The ideal candidate will have strong experience in application support, IT architecture, infrastructure, cloud development, software engineering, business analysis, and DevOps. This role requires excellent troubleshooting, incident management, vendor coordination, and communication skills.

Key Responsibilities

• Provide technical leadership and day-to-day operational support for AMI systems, including MDMS and integrated applications.

• Analyze production issues, troubleshoot application problems, and perform root cause analysis.

• Trace end-to-end data flows and perform application log analysis to identify and resolve issues.

• Develop automation for monitoring, alerting, troubleshooting, and production support.

• Collaborate with vendors, business partners, and ecosystem stakeholders on application releases, upgrades, and enhancements.

• Review and communicate release notes covering new features, improvements, resolved issues, and scheduled upgrades.

• Participate in production release planning, implementation, and validation.

• Work within an Agile production support framework to ensure quick turnaround and resolution of incidents.

• Develop proactive and predictive monitoring strategies to prevent recurring issues.

• Analyze operational and performance trends to identify insights and opportunities for improvement.

• Conduct incident triage, remediation, root cause analysis, and preventive action planning, including HPI.

• Support rotating on-call responsibilities for production systems.

• Provide technical recommendations, identify alternatives, and drive continuous improvement initiatives.

• Maintain regular communication with business stakeholders, vendors, sponsors, and project teams.

• Provide technical guidance and mentorship to team members and contractors.

• Establish and improve operational processes, monitoring frameworks, and support procedures.

• Contribute to IT process improvement initiatives and operational excellence.

Required Skills & Qualifications

• Strong experience supporting Advanced Metering Infrastructure (AMI) systems.

• Hands-on experience with Meter Data Management Systems (MDMS) and Head-End Systems (HES).

• Strong production application support and troubleshooting experience.

• Experience in IT architecture, infrastructure, cloud development, and software architecture.

• Expertise in application log analysis, data flow tracing, incident management, and root cause analysis.

• Experience with DevOps, automation, monitoring, and alerting tools.

• Strong understanding of Agile methodologies and production release management.

• Experience working with vendors, business partners, and cross-functional teams.

• Excellent communication, stakeholder management, and problem-solving skills.

• Strong project management and product management capabilities.

• Ability to work independently, take ownership of production issues, and provide technical leadership.

Preferred Candidate Profile

• Strong analytical and troubleshooting skills.

• Proactive, preventive, and predictive approach to production support.

• Experience in utility, energy, or smart metering environments.

• Ability to work in a fast-paced production support environment.

• Strong ownership, collaboration, and continuous improvement mindset.