Desktop Support Technician

• Posted 60+ days ago • Updated 1 hour ago

Full Time

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Job Details

Skills

Message Queues
Real-time
Exceed
Service Level
Technical Support
ServiceNow
SLA
Regulatory Compliance
Microsoft Windows
Virtual Private Network
Network
Printers
iPhone
iPad
Account Management
Active Directory
Inventory
Mobile Devices
Provisioning
Auditing
Billing
Process Improvement
Workflow Optimization
Continuous Integration
Continuous Delivery
Network Monitoring
Leadership
Service Desk
Computer Hardware
Customer Service
Microsoft Windows 7
Communication
Remote Support
Wireless Networking
ITIL
Microsoft Operating Systems
Microsoft Office
IOS Development
Personal Digital Assistant
WebEx
RDP
Laptop
Business Administration
Accounting
Training
Management
Collaboration
EDP
Data Processing

Summary

Job Title: Desktop Support Technician

Duration: 6 months

Location: New York, NY

Responsibilities:

The Desktop Support Technician will serve as front-line, level 1, IT support for the hospital networks and the corporate office. Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour. Provide support and customer service to users, promote and / or escalate problem, incident, and request action items. Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.
General Tasks and Responsibilities Will Include:

Provide front-line IT support for desktops, laptops, printers, mobile devices, and peripherals across the enterprise.
Serve as Level 1 and level 1/2 Desktop Support and first point of contact for end users across the enterprise.
Monitor and respond to Service Desk calls, emails, and ticket queues using ServiceNow, ensuring SLA compliance.
Troubleshoot and resolve hardware, software, OS (Windows/Mac), MS Office, email, VPN, and network issues.
Install, configure, and deploy desktops, laptops, printers, mobile devices (iPhone, iPad, Samsung), and related software.
Perform account management tasks, including password resets, access permissions, and Active Directory support.
Track, document, and update incident and service request tickets, ensuring accurate resolution records.
Escalate complex issues to Level 2/3 support following defined escalation procedures.
Maintain and manage IT inventory and assets, including deployed equipment, mobile devices, and software licenses.
Manage mobile device lifecycle, including provisioning, audits, billing validation, and recycling.
Participate in IT process improvement initiatives, workflow optimization, and Service Desk projects.
Support CI/CD deployment tools, endpoint management, and network monitoring as required.
Provide technical guidance and support to end users, ensuring a high level of customer service.
Remain current on enterprise technologies, Service Desk tools, and IT best practices.
Collaborate with cross-functional teams on hardware/software upgrades, system implementations, and technical initiatives.

Required Skills:

Excellent Customer Service experience
Knowledge and experience installing and configuring Windows 7 & 10 desktops in an enterprise environment
Excellent verbal and written communication skills
Experience in desktop support and wireless network technologies
Ability to work on multiple projects simultaneously
ITIL Certification a plus
Capable of lifting and installing equipment up to 50 lbs.

Equipment/Machines Operated:

General Office equipment (computer, scanner, printer, phones)
Extensive experience supporting Microsoft Operating Systems and Office Suite
Experience supporting and setup of Droid, iOS, and other PDA devices
Experience supporting internal clients remotely via Remote Control tools such as WebEx and RDP
Experience imaging and deploying new and replacement laptop and desktop equipment

Educational Level:

A Baccalaureate Degree in relevant field from an accredited college or university;
and,One year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination.
Familiarity with EDP applications and data processing programs; or,
A Master's Degree in Management, Business Administration, Hospital Administration
Management, Public Administration, Accounting or relevant field from an accredited college or university; or,
A satisfactory combination of education, training and experience.
Years of Experience: A Baccalaureate Degree in relevant field from an accredited college or university; and,
One year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination.
Familiarity with EDP applications and data processing programs.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL939169
Position Id: 9becc7cbc3c71ec72848052732615c73
Posted 30+ days ago

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