Description Linux Support EngineerLocation: Hybrid in Philadelphia, PA (4x/week)Duration: Through 12/31/26, extensions likelyThis role supports a large-scale distributed access and virtualization-based cable client in a 24/7 operations environment. The engineer will focus on platform stand-up, network and system maintenance, automation, and incident mitigation for virtualized cable technologies deployed nationwide. This is a hands-on operations role requiring strong networking, Linux, and scripting expertise, with participation in an on-call rotation.
Responsibilities:
- Support vCMTS platform stand-up, including software installation, system configuration, and ongoing maintenance
- Execute change implementations such as system upgrades, hardware replacements, and automation initiatives
- Perform network troubleshooting and configuration across virtualized and physical environments
- Identify service-impacting trends and collaborate with development teams on long-term remediation
- Participate in incident mitigation and on-call rotation within a 24/7 operations environment
- Support nationwide VCMTS and RPHY turn-ups while following established operational processes
- Partner with regional engineering teams to improve product reliability and develop automation tools
- Work cross-functionally with Product and Project Management to operationalize new technologies
Requirements - 3+ years of production operations experience in a 24x7 environment
- Strong hands-on experience with Linux/Unix systems
- Demonstrated experience scripting and automating using Python, Bash, or similar tools
- Proven ability to troubleshoot and configure network infrastructures
- Experience troubleshooting server hardware and software issues
- Familiarity with network devices from major vendors (e.g., Juniper, Cisco, Arista)
- Willingness and ability to work after-hours, weekends, and holidays as part of an on-call rotation
Preferred Qualifications
- Kubernetes
- Jenkins
- Ansible
- Git
- Network certifications (e.g., CCNA, JNCIA)
- Experience with hardware builds and replacements
- Exposure to new product integration and service monitoring frameworks
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