Commercial Domain Architect

Location: Deerfield, IL (Hybrid)

Role Purpose

The Commercial Domain Architect is the senior architecture leader accountable for translating commercial strategy into coherent, executable technology outcomes that deliver measurable in-year savings, enable year-on-year simplification, and establish a scalable target-state architecture across the end-to-end Commercial value stream, including Service and repair delivery.

This role ensures enterprise-standard platforms—most notably Salesforce—are fully leveraged to reduce fragmentation, lower operating cost, and improve performance across upstream commercial planning, go-to-market execution, sales enablement, service and repair operations, martech and downstream customer engagement.

Outcomes That Define Success

·        Quantifiable in-year and recurring cost savings across the Commercial and Service and Repair technology portfolio

·        Approved multi-year simplification and modernization roadmaps with clear savings targets

·        Reduced architectural complexity and elimination of redundant Commercial and Service tools

·        Increased enterprise leverage of Salesforce and strategic Commercial platforms

·        Improved decision quality, speed, and confidence for Commercial and Service technology investments

Core Responsibilities

Strategy Realization: Commercial & Service and Repair Architecture

·        Partner with Commercial and Global Service and Repair leadership to translate growth, service, and margin strategies into target operating models and capability roadmaps

·        Lead target-state architecture across portfolio planning, pricing, demand shaping, and service delivery models

·        Ensure alignment across sales execution, enablement, customer support, service operations, and martech

·        Develop sequenced, value-backed roadmaps that deliver in-year savings and sustained cost reduction

Solution Architecture Leadership

·        Provide architectural leadership for major Commercial and Service and Repair initiatives and investment proposals

·        Own architectural alignment around Salesforce as the primary enterprise platform for Commercial and Service workflows

·        Guide solution design across Salesforce, MarTech, SAP Hybris, Aprimo, Allego, and supporting Commercial and Service systems

·        Ensure solutions align with enterprise data, integration, security, and platform standards

Portfolio Simplification and Savings Delivery

·        Continuously assess the Commercial and Service and Repair application landscape to identify consolidation, rationalization, and retirement opportunities

·        Partner with Finance, Commercial, Marketing and Service leaders to quantify savings and track value realization

·        Drive reduction of duplicate sales, marketing, enablement, and service tools through platform reuse

·        Embed simplification, scalability, and cost reduction into all Commercial and Service architecture decisions

Governance and Decision Enablement

·        Represent Commercial and Service and Repair architecture within enterprise governance and technology assessment forums

·        Ensure Salesforce and approved enterprise platforms are evaluated and leveraged first

·        Enable consistent architectural decision-making without slowing commercial execution or service delivery

Executive Relationships

The Commercial Domain Architect serves as a trusted advisor to Commercial and Service and Repair executive leadership, IT delivery and platform leaders, Enterprise Architecture, and Finance partners.

Qualifications and Experience

·        Bachelor’s degree in IT, Engineering, Business, or equivalent experience

·        12+ years in solution or domain architecture roles supporting Commercial and/or Global Service functions

·        Deep expertise in Salesforce and enterprise Commercial and Service technology ecosystems

·        Proven track record delivering portfolio simplification and measurable cost savings

·        Strong executive communication and stakeholder influence skills

Leadership Profile

·        Enterprise-first, outcome-driven mindset

·        Strong commercial and service operations acumen

·        Pragmatic systems thinker who balances speed, cost, and scalability

·        Trusted partner who challenges constructively and drives cross-functional alignment