Data Center L2 Support

We are seeking a skilled and proactive Data Center Hands & Feet Resource to provide Level 2 (L2) support within our data center operations. This role involves advanced hardware diagnostics, coordination with vendors for repairs, inventory management, and support for remote troubleshooting efforts. The ideal candidate will have a deep understanding of data center infrastructure and be capable of handling escalated technical issues efficiently.

Key Responsibilities

Perform advanced diagnostics and troubleshooting of server, storage, and network hardware.

Coordinate and oversee vendor repairs and maintenance activities within the data center.

Manage and maintain accurate inventory of hardware components and spare parts.

Support remote teams with hands-on tasks including hardware replacement, cabling, and system reboots.

Ensure compliance with data center operational procedures and safety standards.

Document all activities, incidents, and resolutions in the ticketing system.

Assist in capacity planning and infrastructure upgrades.

Participate in on-call rotations and respond to escalated incidents promptly.

Required Skills & Qualifications

Strong understanding of data center operations and infrastructure components.

Hands-on experience with server, storage, and networking hardware.

Ability to perform advanced hardware diagnostics and troubleshooting.

Experience coordinating with hardware vendors and service providers.

Proficiency in inventory management and asset tracking tools.

Familiarity with remote support tools and procedures.

Excellent documentation and communication skills.

Ability to work independently and handle escalated issues effectively.