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Help Desk Technician I

Anchorage, AK, US • Posted 1 day ago • Updated 5 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Help Desk
Communication
Repair
Computer Hardware
Technical Support
Project Management
Inventory
Purchase Requisitions
Supervision
Microsoft Exchange
Computer Networking
Cabling
Operating Systems
Management Information Systems
Computer Science
SAP BASIS
Network+
Critical Thinking
Active Listening
Conflict Resolution
Problem Solving
Collaboration
Training
Decision-making
Electronics
Telecommunications
Management
Reasoning
System Integration Testing
Video
Security Clearance
PASS

Help Desk
Communication
Repair
Computer Hardware
Technical Support
Project Management
Inventory
Purchase Requisitions
Supervision
Microsoft Exchange
Computer Networking
Cabling
Operating Systems
Management Information Systems
Computer Science
SAP BASIS
Network+
Critical Thinking
Active Listening
Conflict Resolution
Problem Solving
Collaboration
Training
Decision-making
Electronics
Telecommunications
Management
Reasoning
System Integration Testing
Video
Security Clearance
PASS

Summary

Overview

HELP DESK TECHNICIAN I (BHAK)

We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be responsible for providing in-person, telephone, and email support to clients, resolving computer problems, and answering questions related to the use of hardware and software. The ideal candidate will have strong communication skills, technical expertise, and a customer-centric attitude.

Responsibilities

Essential functions will include:

Assist/guide personnel with step-by-step basic computer/network support: answer inquiries, troubleshoot, diagnose/evaluate and resolve problem
Evaluate, install and/or repair problems with computer hardware, software and peripheral equipment.
Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems.
Maintain/monitor inventory of computer/software supplies; order supplies with a purchase requisition with supervisory approval.
Assist other IT personnel with their job responsibilities as necessary.
Attend and participate in IT workshops, conferences, organizations sponsoring IT topics to exchange ideas or to gain insight/networking; continuing education workshops and webinars.
Perform job responsibilities with professionalism and courtesy; excellent customer & personal service.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Provide scheduled after hours on-call support for customers.
Perform other duties as assigned.

Qualifications

Educational & Experience:

Associate's Degree in Management Information Systems, Computer Science, or related field. Experience may be substituted on a year-to-year basis. Degree may be in-progress.

Certificates, Licenses, Registration Requirements:

Prefer A+ or Network+ Certificate, and pursuing these qualifications may be in progress.
We require that these qualifications be completed prior to one calendar year after being hired.

Skills:

Critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring.

Knowledge:

Computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology

Abilities:

Oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering. Ability to sit/stand for prolonged periods of time; confined to workstation.
Ability to lift objects up to 50 lbs.
Prolonged use of video display terminals.
Reach/relocate items above shoulder.

SECURITY CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, ship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.

#LI-JR1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183323
Position Id: 5629a9ec4bb165919d629942ab0a6a9
Posted 1 day ago

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