Technical Support Analyst

Colonial Heights, VA, US • Posted 2 hours ago • Updated 1 hour ago
Contract W2
On-site
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Job Details

Skills

  • Empathy & Patience
  • Chief Information

Summary

Title : Technical Support Analyst

Location : 2430 Pine Forest Dr, Colonial Heights, VA 23834


Requirements:

Empathy & Patience: The ability to remain calm and professional when dealing with frustrated or non-technical users.

Required

3

Years

Perform other duties as related to the Technology Services and as assigned by Manager of IT Services and/or Chief Information Officer.

Required

3

Years

Active Listening: Picking up on the "clues" a user gives to diagnose an issue they might not have the words to describe.

Required

3

Years

Clear Communication: The "Translate Tech-to-Human" skill-explaining complex fixes in simple, jargon-free language.

Required

3

Years

Multitasking: The ability to type accurate notes while speaking and navigating multiple screens.

Required

3

Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90692449
  • Position Id: 2026-29500
  • Posted 2 hours ago

Company Info

About My3Tech

My3Tech is a leading IT Services & Consulting firm, renowned for driving transformative initiatives across state government sectors with unparalleled expertise and commitment. Since 2010, My3Tech has been dedicated to driving transformational IT initiatives for its clients through deep domain knowledge, technological proficiency and unwavering customer commitment.
 
We provide innovative software engineering, product development, and IT staff augmentation solutions for various state government agencies and healthcare organizations. We are a trusted long-term partner supporting various state governments.
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