.Net Production Support Engineer
Horizontal Talent
Dice Job Match Score™
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Job Details
Skills
- Physical Layer
- Data Link Layer
- Production Support
- ROOT
- Storage
- Cosmos-Db
- Data Warehouse
- Change Management
- .NET
- C#
- ServiceNow
- IT Service Management
- Communication
- Root Cause Analysis
- Documentation
- Customer Facing
- ITIL
- Offshoring
- Energy
- Microsoft Azure
- Microsoft Power BI
- Continuous Integration
- Continuous Delivery
- DevOps
- Collaboration
- Artificial Intelligence
Summary
Responsibilities
- Provide L1/L2 production support for enterprise applications hosted in Azure.
- Triage incidents, identify root causes, and drive timely resolution of production issues.
- Support and troubleshoot Azure services such as Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, and Cosmos DB.
- Work with Dead Letter Queues, replay messages in Service Bus, and investigate message delivery concerns.
- Assist with DevOps pipeline issues, including re-running failed deployments and supporting CI/CD health.
- Troubleshoot Power BI gateway and configuration issues.
- Write queries for Cosmos DB and Synapse Data Warehouse and help investigate pipeline failures using KSQL.
- Make minor .NET/C# configuration or code updates within established guidelines.
- Document incidents, prepare root cause analysis, and support permanent fixes.
- Follow ITIL-based incident, problem, and change management processes.
- Communicate clearly with clients, stakeholders, and internal teams during active support and critical incidents.
- Hands-on experience supporting Azure-based applications and services.
- Strong troubleshooting skills with the ability to quickly assess issues and apply practical solutions.
- Working knowledge of .NET and C# for minor fixes and configuration updates.
- Experience with ServiceNow or a similar ITSM platform.
- Background supporting applications in a 24x7 production environment.
- Clear written and verbal communication skills for status updates and RCA documentation.
- Ability to work effectively in a customer-facing role.
- Familiarity with structured support processes and ITIL practices.
- Ability to collaborate across global teams in an onshore/offshore model.
- Experience in the energy sector.
- Familiarity with monitoring tools such as Azure Monitor and App Insights.
- Knowledge of Power BI support and troubleshooting.
- Experience handling CI/CD pipeline issues in DevOps environments.
- Comfort working onsite as needed for interviews, equipment pickup, or hybrid collaboration.
- Ability to support shift-based coverage for 24x7 operations.
Horizontal is committed to fostering an inclusive workplace where diverse perspectives are valued and everyone has the opportunity to contribute and succeed. We welcome candidates from all backgrounds and encourage you to apply if your experience aligns with the skills above.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
- Dice Id: 10123528
- Position Id: 76211
- Posted 3 hours ago
Company Info
About Horizontal Talent
Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.
We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.
Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.
Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.
