ServiceNow Business Process Consultant

Our client is looking ServiceNow Business Process Consultant for Fulltime project Hybrid below is the detailed requirements.

Job Title : ServiceNow Business Process Consultant
Location : NJ / NC / WA / TX / CA
Duration : Fulltime

Job description:

• Bachelor's degree in Computer science or equivalent, with minimum 12+ Years of Overall IT experience.
• Strong understanding of ServiceNow platform capabilities and release cadence.
• 5 7 years of experience in process consulting, business analysis, or service management transformation
• Strong expertise in ServiceNow implementations with deep understanding of OOTB process models
• Solid knowledge of ITIL v4 (Managing Professional / Strategist preferred)
• Experience working in Agile/Scrum environments with Product Owners and delivery teams
• ServiceNow Micro-certifications (e.g., IntegrationHub, Flow Designer, Performance Analytics).
• Associate Business Process Owner
• Cloud/EA certifications (e.g., AWS/Azure, TOGAF, IT4IT) based on role.
• Excellent communication and teamwork skills. Demonstrate excellent communication skills including the ability to effectively communicate with internal and external customers.
• Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail.

Mandatory Certification(s)

• CSA
• CIS
• Industry-specific certs (e.g., HR Pro)
• ITIL Foundation required