Job Role: Data Operations Lead
Job Location: Plano, TX
Job Type: Full Time
Job description:
Client is seeking a Data Operations Lead. In this role, you will enable digital transformation for our clients in a global delivery model, research on technologies independently, recommend appropriate solutions and contribute to technology-specific best practices and standards. You will provide inputs for identifying best-fit architectural solutions for one or more projects; develop design of applications, provide regular support and guidance to project teams on complex coding and issue resolution with the objective of ensuring best-fit and high-quality technical solutions within the area of technology specialization and in compliance with guidelines, policies and norms of Infosys. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required Qualifications:
- Candidate must be located within commuting distance of Plano, TX or be willing to relocate to the area. This position may require travel within the US
- Bachelor s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
- At least 7 years of experience with Information Technology
- Senior Technical Support Lead to run day-to-day L2/L3 operational support
Own L2/L3 triage, root cause analysis (RCA), and resolution for Azure, Informatica, IDQ, EDC/EDC+, and Axon issues (jobs, match/merge, SIF/REST APIs, IDQ rules, lineage scans, Axon workflows)
Operate and support data quality rules (IDQ) and scorecards, track Data Quality rules, and publish data quality KPIs
Administer Axon (governance glossary, workflows, approvals), EDC (lineage scans, resource configs), and stewardship workflows
Partner with Data Stewards, Owners, and Custodians to resolve data issues, duplicates, survivorship conflicts, and policy/standard breaches
Work with Data engineering team to remediate interface failures, schema drifts, and data alignment issues
Maintain operational runbooks, SOPs, RACI, and knowledge base articles
Need hands-on with Informatica stack and strong in SQL
- Experience designing and implementing complex solutions for distributed systems
- Experience in leading and mentoring teams
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