Job Description:
Must Have Technical/Functional Skills
• ServiceNow Development and Administration/Integration
• ServiceNow Certified Application Developer
• ITIL v3 or ITIL v4
Profiles will not be considered for anyone who does not have an active SN certification through the following Portal: _certificate
Roles & Responsibilities
About the job
ServiceNow Developer/Administrator you will work in a fast-paced Agile environment supporting the ServiceNow Platform. You will administer and support multiple FedRamp ServiceNow instances to meet the unique business needs of our users and stakeholders. You will work with cross functional teams including architects, business analysts, developers, product owners and other stakeholders to understand, and provide solutions across different applications on the ServiceNow Platform. You will perform production support including incident resolution and troubleshooting.
What you will do
• Configures and develops on the ServiceNow platform including routine changes or configuration and adjustments as requested
• Provision, install, configure, operate, and maintain the ServiceNow platform
• Perform daily, weekly, monthly system monitoring, verifying the integrity and availability of ServiceNow applications
• Collaborate with Platform and Delivery teams to perform ServiceNow upgrades and patching. Coordinate system updates across different instances, ensure latest patches, and configuration changes
• Assist with report configuration, dashboards, and maintenance and performs operational administrative tasks, as needed
• Actively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed
• Support the administration for Production and non-prod instances
• Collaborate with the Production Support and ServiceNow Operation teams to monitor support cases
• Document administrative processes and issues resolution
• Working with business line stakeholders to develop clear requirements.
• Participate in the daily scrum meeting and other related Agile ceremonies
• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform for any reported problems across all instances.
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