Lead Product Experience Strategist

Job Title: Lead Product Experience Strategist

Location: Charlotte, NC - Only local resource

Work Model: Hybrid (3 days/week onsite)

Travel: Required (field research & stakeholder engagement)

Client: Healthcare

Must Have:

• Must have influenced/changed/stopped product decisions before build
• Strong workflow/process thinking (not UI/design-heavy profiles)
• Proven quantified business impact (cost, time, risk, errors)
• Ownership mindset (not advisory-only candidates)

Role Summary:

The Lead Product Experience Strategist focuses on improving product decision quality before development begins. This role grounds product direction in real-world, end‑to‑end operational workflows (people, process, systems) to ensure measurable business value and clear differentiation.

This is not a UI design or research-only role.  

Key Responsibilities:

Analyze end-to-end operational workflows to identify inefficiencies, failure points, and workarounds

Quantify impact (time saved, cost avoided, errors reduced, risk mitigated)

Influence decisions on what to build, change, defer, or stop before development

Define future-state workflows and experience direction that improve efficiency and scale

Partner early with Product and Engineering to challenge assumptions with evidence

Support build vs. buy decisions based on workflow and data impact.

Required Experience

• 7–10+ years in product strategy, experience strategy, service design, UX strategy, or strategy-focused product management
• Strong operational workflow thinking (beyond UI or features)
• Proven ability to influence product decisions upstream
• Experience quantifying business impact and clearly communicating outcomes
• Comfortable influencing without formal authority
• Healthcare or other complex/regulated domains preferred

Non‑Negotiable Screening Criteria:

Influencing, changing, or stopping product decisions before build

Identifying high-impact workflow issues others missed

Quantified business impact (time, cost, errors, or risk)

Ownership of outcomes, not advisory-only contributions

Market-Equivalent Titles (For Sourcing):

Product Experience Strategist

Service Design Lead / Senior Service Designer

Product Strategy Lead

UX Strategist (Senior/Lead)

Experience Strategy Lead

CX Strategist (complex operations)

Strategy-focused Product Manager