Prepaid Wireless Field Support Specialist

RESPONSIBILITIES:
Kforce's client in El Segundo, CA is looking for a part time Prepaid Wireless Field Support Specialist. This position would be part time (1 day a week) and travel to various locations to assist with Sales Operations.

Summary:
We are looking for a dynamic, bilingual (Mandarin-English) Prepaid Wireless Field Support Specialist to provide in-market support to our Chinese-speaking retailer network. This position plays a crucial role in field operations, offering hands-on assistance to retail partners, training support agents, and improving the digital customer experience. The ideal candidate will be comfortable in both field and digital environments, with a passion for training, social media engagement, and technology usability.

Duties:
* Serve as the primary liaison for Mandarin-speaking prepaid wireless retail partners
* Provide on-site and remote support to optimize retailer engagement and sales performance
* Educate store owners and their staff on prepaid wireless products, promotions, and best practices
* Inspecting and driving Chinese marketing campaigns at retail stores
* Receiving calls as first point of contact to help resolve dealer escalations
* Develop and deliver Mandarin-language training sessions for retailer support agents
* Support coaching and calibration sessions to improve customer service and support consistency for Mandarin speaking care agents
* Support social media and messaging platforms used by Chinese-speaking retailers (e.g., WeChat, WhatsApp, etc.)
* Assist with the creation and translation of Mandarin-language digital content, guides, and promotional materials
* Monitor feedback and trends from digital channels to inform training and support strategies
* Provide feedback and recommendations on the usability of internal and customer-facing apps in Mandarin
* Collaborate with product and UX teams to improve Mandarin language integration and user experience

REQUIREMENTS:
* Bilingual proficiency in Mandarin Chinese and English is required
* Familiarity with social media platforms (especially WeChat) used in Chinese-speaking communities
* Must adapt well to change and enjoy working in a fast paced sales environment
* Tech-savvy with strong knowledge of mobile applications and digital tools
* Excellent communication, interpersonal, and problem-solving skills
* Willingness to travel within assigned territory for field visits and training sessions
* Wireless sales in indirect sales or pre-paid experience preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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