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IT Support Analyst I

Clearwater, FL, US • Posted 1 day ago • Updated 3 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

SMB
Server Message Block
Management
Accountability
Phone Support
Customer Support
Microsoft Windows
Cabling
Distribution
ServiceNow
Issue Tracking
IP
Intellectual Property
Computer Networking
Printing
Computer Hardware
Operating Systems
Asset Management
Shipping
Microsoft Excel
Analytical Skill
Network
System Administration
ROOT
Communication
Attention To Detail
Training
Customer Service
Help Desk
Technical Support

Summary

IT Support Analyst

This is an onsite role based in Clearwater, FL.

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture.
We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
As a D&H Co-Owner you receive numerous discounts on services.
We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

SUMMARY

Technology Service Center (TSC) responsibilities include: Support for day-to-day ticket management and service requests; end-user support of systems and applications; incident escalation and tracking. The Technology Service Center position is accountable for addressing end-user issues in a timely manner, first call resolution (FCR), and incident assignment and submission.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide phone support, onsite, and remote end-user client support (Windows).
Provide equipment and cabling support, onsite and at our Distribution Centers.
Install and teardown IT equipment as needed onsite and at our Distribution Centers.
Utilize ServiceNow ticketing system to create, assign, triage and determine escalation path.
Investigate and troubleshoot applications, operating systems and peripherals.
Deploy and maintain computer, IP phone, scanner, and other peripherals.
Basic network printing support.
Build, maintain, and image desktop hardware and replace or upgrade legacy hardware.
Test new applications and operating systems for compatibility.
Ensure the asset management library is accurate.
Assist with boxing and shipping of equipment.
Required to work on site several days per week.
Other responsibilities as assigned.
Travel to DCs as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, and/or ABILITIES

Strong analytical skills, will require an extended knowledge of Microsoft Excel and/or other analytical software.
Keen desire to learn & increase knowledge in network, server, & system administration.
Strong troubleshooting skills including ability to diagnose root-cause and offer solutions.
Ability to quickly become proficient in proprietary applications.
Excellent written and verbal communication skills.
Follow a process or procedures with guidance or instruction.
Team-player attitude.
Meticulous attention to detail.
Willingness and ability to learn new technologies.

EDUCATION and/or EXPERIENCE

Education
- One year Certificate from College or Technical School; or six to one year related experience and/or training or equivalent combination of education and experience.
Experience
- 1-2 years of impeccable customer service experience
- 1-2 years of help desk or technical support experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL78178
Position Id: 636ab0e5e6a27bbdd8fec24d510b35ff
Posted 1 day ago

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