L2/L3 Java Production Support lead - Jersey City, NJ

L2/L3 Java Production Support lead

Jersey City, NJ (Need local only)
FTE only

Key Responsibilities

Technical & Application Support Leadership

• Lead L2/L3 production support for Java/Spring Boot microservices-based applications
• Own incident, problem, and change management for supported applications
• Perform root cause analysis (RCA) and drive permanent fixes
• Ensure application availability, performance, resiliency, and security
• Guide the team on microservices design, troubleshooting, and optimization
• Support database operations and performance tuning on Oracle and PostgreSQL

Scrum & Delivery Leadership

• Lead a Scrum team operating in a support + continuous delivery model
• Facilitate Agile ceremonies (stand-ups, sprint planning, retrospectives)
• Manage sprint commitments for support, defect fixes, and minor enhancements
• Balance BAU support with tech debt remediation and automation initiatives
• Ensure adherence to Agile, ITIL, and SDLC best practices

Onshore Offshore Coordination

• Act as the bridge between onshore stakeholders and offshore teams
• Plan and manage follow-the-sun support and on-call rotations
• Ensure clear communication, handoffs, and documentation
• Mentor and coach offshore engineers to improve technical and domain maturity

DevOps & Operational Excellence

• Collaborate with DevOps teams on CI/CD pipelines, monitoring, and alerts
• Improve observability using logs, metrics, and tracing tools
• Drive automation for deployments, testing, and operational tasks
• Ensure compliance with SLA, SLO, and audit requirements

Stakeholder Management

• Communicate incident status, risks, and remediation plans to stakeholders
• Partner with Product Owners and Architects on roadmap alignment
• Provide leadership updates on support metrics and operational health

Required Qualifications

Technical Skills

• Strong hands-on experience with Java, Spring Boot, and Microservices
• Experience supporting production systems using Oracle and PostgreSQL
• Solid understanding of REST APIs, distributed systems, and cloud-native architectures
• Experience with Linux/Unix, logging, monitoring, and troubleshooting
• Familiarity with CI/CD tools (Jenkins, Git, Maven/Gradle, etc.)

Agile & Support Experience

• 12+ years of overall IT experience with 3+ years in a Lead role
• Proven experience leading Scrum teams in application support environments
• Strong knowledge of ITIL processes (Incident, Problem, Change)
• Experience working in onshore offshore delivery models