Help Desk Support Specialist
Contract W2
6 Months
No Travel Required
Hybrid
Depends on Experience
StaffingAI
Fitment
Dice Job Match Score™
🎯 Assessing qualifications...
Job Details
Skills
- Help Desk
- Microsoft Office 365
- Microsoft Exchange
- Customer Support
- Problem Solving
- Email Troubleshooting
Summary
Help Desk Support Specialist (CIRA / TAC)
About the Role
The County Information Resources Agency (CIRA), a division of the Texas Association of Counties (TAC), is seeking a Help Desk Support Specialist to provide essential technical and customer support to our external customers.
In this role, you will serve as the front-line IT support, ensuring users have seamless access to email, web services, and other critical applications. You’ll work closely with customers to troubleshoot issues, manage Office 365 environments, and support a variety of web-based platforms.
This is a great opportunity for someone who enjoys problem-solving, customer interaction, and working with modern cloud technologies in a collaborative environment.
Key Responsibilities
- Provide timely and professional technical support via phone, email, and help desk ticketing system
- Troubleshoot and resolve issues related to CIRA and TAC products and services
- Log, track, and manage support tickets, ensuring timely resolution and customer satisfaction
- Escalate complex issues as needed and monitor progress through resolution
- Administer and support Microsoft Office 365, with a focus on Exchange Online
- Manage user accounts, including access provisioning, password resets, and login troubleshooting
- Support customer website updates, including content postings and issue resolution
- Assist with additional systems such as community message boards and learning management systems
- Maintain accurate documentation of support activities and generate reports on trends and metrics
- Contribute to knowledge base articles and user guides to promote self-service
- Educate customers on effective use of systems and tools
- Participate in special projects to improve service delivery and support processes
Qualifications
Required:
- Minimum 1+ year of help desk or IT support experience
- Experience providing technical troubleshooting and customer support
- Hands-on experience with Microsoft Office 365 administration (Exchange Online preferred)
- Strong communication and customer service skills
Preferred:
- Associate’s degree in Computer Science, Information Technology, or related field
- OR High School diploma/GED with 3–5 years of relevant IT experience
- Experience with:
- Email troubleshooting (spam, DNS, mail flow)
- Website content management
- Learning management systems or similar platforms
Skills & Competencies
- Strong analytical and problem-solving abilities
- Excellent attention to detail and documentation skills
- Professional and customer-focused communication style
- Ability to prioritize and manage multiple tasks effectively
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Office 365)
- Ability to analyze data and generate reports
Work Environment
- Location: Austin, TX
- Work Arrangement: Hybrid (telework available)
- Free: Parking
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91163900
- Position Id: 8985995
- Posted 10 hours ago
Company Info
About StaffingAI
At StaffingAI, we make finding the right talent simple and effective. We take the time to understand your needs, workplace culture, and hiring goals to ensure the perfect match. Whether you’re a government agency or a business seeking top talent, we streamline the process — making it effortless and impactful. With over 25 years of experience, we help organizations and job seekers connect in meaningful ways that drive success. Let’s find the right fit together.
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