ServiceNow Architect / LeadWork Location: Remote (Must support EST hours / NY stakeholder coordination)
Employment: W2

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🔎 What The Client Actually Needs (Real Market Expectation)

State agencies hiring ServiceNow Architects typically want someone who:

• Can own enterprise-level ServiceNow platform architecture
• Has strong hands-on configuration and implementation experience
• Has experience working in government or highly regulated enterprise environments
• Can lead multi-module ServiceNow transformation programs
• Can mentor developers and enforce platform governance
• Can support employee experience and service delivery modernization initiatives

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🎯 Required Experience (Market Accurate)

✔ 10 – 14 years overall IT experience
✔ 7+ years ServiceNow platform experience
✔ 3+ years as ServiceNow Architect or Technical Lead
✔ 3+ Full Lifecycle ServiceNow Implementations
✔ Experience delivering enterprise service management or digital workflow programs

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🧠 Core Responsibilities

Platform Architecture & Leadership

• Design and maintain enterprise ServiceNow architecture.

• Define platform governance, data models, and instance strategy.

• Lead upgrade planning and platform scalability design.

• Provide architectural oversight across multiple ServiceNow modules.

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Implementation & Module Ownership

Lead design and deployment across:

< data-start=1914 data-end=1945>Service Management Modules

• ITSM (Incident, Problem, Change, Request, Knowledge)

• ITOM (Discovery, CMDB, Event Management)

< data-start=2045 data-end=2089>Business & Portfolio Management Modules

• ITBM (IT Business Management)

• PPM (Project Portfolio Management)

• SPM (Strategic Portfolio Management)

< data-start=2199 data-end=2233>Employee & Service Experience

• Service Portal

• Employee Service Portal / Employee Center implementations

• Digital workflow automation and service catalog modernization

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Technical Oversight

• Approve design standards for:

  • Workflows

  • Flow Designer

  • Automation frameworks

  • Integration architecture

• Provide development governance and performance optimization strategies.

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Integration & Automation

• Design enterprise integrations using:

  • REST / SOAP APIs

  • MID Server architecture

  • Identity platforms and monitoring tools

  • External project and portfolio management systems

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Stakeholder Collaboration

• Work with business owners, PMO leadership, and infrastructure teams.

• Translate strategic business initiatives into ServiceNow solutions.

• Provide roadmap planning and transformation advisory.

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🛠 Must-Have Technical Skills

ServiceNow Platform Expertise

• ITSM Implementation & Customization

• ITOM (CMDB Governance, Discovery, Event Management)

• ITBM / PPM / SPM Configuration and Deployment

• Service Portal and Employee Portal Development

• Service Catalog and Request Management

• Flow Designer & Workflow Engine

• ACLs, UI Policies, Client Scripts, Business Rules

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Integration Skills

• REST / SOAP Web Services

• MID Server Configuration

• Third-party monitoring or identity integrations

• External project/portfolio tool integrations

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Scripting & Development

• JavaScript (Server and Client Side)

• Glide APIs

• Portal widget development and customization

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📜 Required Certifications

✔ CSA – Certified System Administrator
✔ CAD – Certified Application Developer

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⭐ Strongly Preferred

• CIS – ITSM

• CIS – ITOM

• CIS – SPM or ITBM

• CTA – Certified Technical Architect

• Government / Public Sector implementation experience

• Enterprise CMDB governance experience

• Employee Experience or HRSD exposure (nice to have in state projects)

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🧩 Soft Skills Client Prioritizes

• Ability to lead offshore and onshore teams

• Strong architecture documentation and governance skills

• Experience working in compliance-heavy environments

• Strong executive-level communication skills