Desktop Support Technician

Overview:
We are seeking a skilled Desktop Support Technician with strong Level 2 support experience to provide advanced technical support in an enterprise environment. This role requires the ability to troubleshoot complex issues, support Windows 11 systems, and deliver high-quality end-user support. Experience in a healthcare environment is highly preferred.
Key Responsibilities:

• Provide Level 2 desktop support for hardware, software, and peripheral issues
• Diagnose and resolve complex technical problems with minimal supervision
• Support and maintain Windows 11 systems, including configuration, updates, and optimization
• Troubleshoot system performance, compatibility issues, and user-related concerns
• Install, configure, and maintain desktops, laptops, printers, and other end-user devices
• Utilize enterprise support tools to manage incidents and service requests
• Collaborate with other IT teams to escalate and resolve advanced issues
• Ensure timely resolution of tickets while maintaining strong customer service standards

Required Qualifications:

• Strong experience in desktop support (Level 2) within an enterprise environment
• Advanced troubleshooting skills across hardware, software, and peripherals
• Hands-on experience with Windows 11, including system configuration and support
• Ability to work independently and manage multiple priorities effectively
• Excellent communication and problem-solving skills

Preferred Qualifications:

• Prior experience supporting IT systems in a healthcare environment
• Understanding of clinical workflows and compliance requirements
• Familiarity with handling sensitive data in regulated environments
• Knowledge of enterprise IT support tools and ticketing systems

Why This Role:

• Opportunity to work in a dynamic, fast-paced technical environment
• Hands-on experience with modern desktop technologies, including Windows 11
• Exposure to enterprise-level support operations
• Potential for long-term growth and advancement

Job Type & Location
This is a Contract position based out of Brooklyn, NY.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Brooklyn,NY.
Application Deadline
This position is anticipated to close on Jun 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.