NiCE Engineer

Description

We are seeking a skilled NiCE Administrator with development experience to support, enhance, and optimize our monitoring environment built on NiCE monitoring solutions (e.g., NiCE Management Packs for SCOM, NiCE Log Analytics integrations, etc.). This role combines administration, customization, and development to ensure that our enterprise monitoring tools deliver high availability, deep visibility, and actionable insights. The ideal candidate has a strong foundation in enterprise monitoring, Microsoft System Center Operations Manager (SCOM), NiCE products, and custom development using scripting and automation technologies.

Skills

NiCE Administrator, NiCE development, CXone, sql, postman, java

Top Skills Details

NiCE Administrator,NiCE development,CXone,sql,postman,java

Additional Skills & Qualifications

5+ years of NiCE experience Development experience NiCE & Monitoring Administration Hands-on experience with NiCE Management Packs and Microsoft SCOM. Strong scripting experience: PowerShell required; Python or other languages a plus. Understanding of Windows and Linux server environments. Experience working with APIs, integrations, and automation workflows. Solid troubleshooting abilities across applications, systems, and monitoring tools. Working knowledge of databases (SQL, Postman, Java, STP) and network concepts. Install, configure, and maintain NiCE Management Packs (e.g., NiCE DB2, Oracle, VMware, SAP, Domino, IIS, Linux/Unix MP). Administer and optimize SCOM environments used with NiCE solutions. Monitor system performance, troubleshoot issues, and ensure high availability of monitoring infrastructure. Perform regular tuning, patching, updates, and version upgrades for NiCE and related monitoring components. Manage alerting rules, thresholds, overrides, and health modeling within NiCE MPs. Development & Automation Develop custom scripts, modules, and extensions to enhance monitoring capabilities (PowerShell, Python, JSON/XML configs, REST APIs). Automate repetitive tasks and create workflows for monitoring deployment and configuration. Build or extend custom dashboards, reports, and integrations with ITSM or ticketing systems (ServiceNow, Remedy, Jira, etc.). Modify or create custom management packs when needed to address unique monitoring requirements. Operations & Support Serve as the SME for NiCE monitoring within the IT organization. Diagnose and resolve complex monitoring issues, including root cause analysis. Collaborate with application, database, infrastructure, and dev teams to define monitoring needs. Develop and maintain documentation, including architectures, installation guides, and SOPs. Provide on-call support for critical monitoring incidents.

Experience Level

Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Atlanta, GA.
Pay and Benefits
The pay range for this position is $56.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Mar 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.