IT Quality Assurance Analyst (Salesforce)

We are looking for an experienced IT QA Analyst with Salesforce and Agile experience to support a government regulatory system. 
The role involves test planning, execution, defect tracking, and collaboration with cross-functional teams to ensure high-quality software delivery.

Job Title: IT Quality Assurance Analyst (Salesforce) 
Client: State of Vermont   Cannabis Control Board (CCB)
Location: Remote (Occasional onsite in Montpelier, VT   not expected)
Work Hours: 7:45 AM   4:30 PM EST
Duration: ~12 months (with possible extension)

Project Overview 
The Vermont Cannabis Control Board (CCB) manages licensing and regulation of cannabis businesses using a Salesforce-based application.

The system supports:

• Licensing (cultivators, retailers, employees)

• Inventory tracking (seed-to-sale)

• Payments and renewals

• Regulatory compliance

The QA Analyst will support system stabilization, defect resolution, and ongoing enhancements, working closely with business, development, and product teams.

Key Responsibilities

• Develop and execute QA strategies, test plans, and test cases

• Perform functional, regression, and user acceptance testing (UAT)

• Review business and technical requirements for test coverage

• Identify, document, and track defects and issues

• Collaborate with developers, business teams, and Product Owner

• Facilitate and participate in UAT sessions

• Maintain QA documentation and quality metrics reporting

• Ensure testing is completed before releases

• Improve QA processes, tools, and methodologies

Required Skills & Experience

• Strong experience in QA testing (manual + automation)

• Expertise in:

  • Test planning & execution

  • Test case/scenario creation

  • Defect tracking & reporting

  • Regression testing

• Experience working in Agile/Scrum environments

• Strong understanding of SDLC and QA methodologies

• Ability to analyze requirements and ensure test coverage

• Experience with UAT coordination

• Strong communication and stakeholder collaboration skills

Preferred Skills

• Experience with Salesforce platform testing

• Experience with Azure DevOps

• Exposure to Copado (release management)

• Experience with Testim (automation testing)

• Knowledge of regulatory or licensing systems

• Experience in Cannabis regulatory domain (nice to have)

Technical Environment

• Salesforce (custom application)

• Azure DevOps (project tracking)

• Copado (release management)

• APIs for external integrations

• Testim (automation testing)

Key Deliverables

• QA Strategy & Test Plan

• Test cases, scripts, and defect reports

• QA process documentation

• Quality metrics & status reports

• Support for ongoing releases and enhancements

Certifications (Preferred)

• QA / Software Testing Certification

• IT / CIS-related degree or certification

Soft Skills

• Strong communication (written & verbal)

• Ability to collaborate across teams

• Attention to detail

• Proactive issue identification and resolution