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Business Analyst Experience with call centre technologies such as CRM, IVR Case(10+yrs exp)

Remote • Posted 10 hours ago • Updated 10 hours ago

Contract W2

12 Months

No Travel Required

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Call Center
Customer Relationship Management (CRM)
Interactive Voice Response
Business Analysis
Requirements Elicitation
Workflow
Root Cause Analysis

Summary

Remote

Business Analyst

Duration: 12+Months

Only W2

and CZ

Please send the resume to .

Skills:

Bachelors Degree

10+Yrs of experience in Business Analysis, Process improvement or operations analysis

experience in Supporting Call canter, contact center or customer service environments

Strong skills in workflow Analysis root cause analysis requirements, gathering and Stakeholder management

Experience with call center technologies such as CRM, IVR Case management workflow automation or contact cantre platforms

Thanks

charan

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91171372
Position Id: 8971858
Posted 10 hours ago

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