Job Title: Executive IT Support & Planning Consultant
Location: New York, NY (On-site)
Our client is one of the largest and most established financial services institutions in the United States. They are currently undergoing a significant modernization phase, focusing on integrating cutting-edge technology and AI-driven workflows to enhance global operations. This organization prides itself on a culture of excellence, high-stakes problem solving, and a commitment to providing a premier experience for its leadership and customers alike.
As an Executive IT Support & Planning Consultant you will provide high-touch, "white-glove" technology support to C-suite executives and senior leadership. This role is not just about reactive troubleshooting; you will be a key player in a forward-thinking team dedicated to elevating the executive service model. You will act as a bridge between complex technology operations and senior stakeholders, ensuring seamless daily productivity while proactively identifying opportunities to modernize workflows, implement AI tools like Microsoft Copilot, and standardize global support processes.
Requirements - 4+ years of experience in Technology Operations, Strategy, or Planning within a large enterprise environment.
- 2+ years of dedicated experience providing white-glove IT support specifically to C-suite or VIP executives.
- Proven proficiency in the Microsoft 365 suite (Teams, SharePoint, OneDrive, Outlook) and device management platforms (Intune, SCCM).
- Strong technical knowledge of Windows and macOS operating systems, including mobile platforms (iOS/Android).
- Experience managing VIP incidents and escalations with extreme urgency, discretion, and professionalism.
- Foundational understanding of networking (VPN, Wi-Fi, LAN/WAN) and video conferencing technologies (Zoom, Teams Rooms).
- Flexibility to work on-site 5 days per week in Hudson Yards, with availability for irregular hours or on-call needs as required by executive schedules.
Responsibilities - Lead and execute technology initiatives and production deployments that directly impact executive-facing systems.
- Consult on moderately complex strategy and planning challenges, utilizing data-driven insights to improve service delivery metrics.
- Troubleshoot and triage technology failures end-to-end-including devices, networks, and applications-ensuring root cause resolution with minimal disruption.
- Act as a subject matter professional for escalated research issues and manage the daily risk and control flow of operations.
- Partner with senior stakeholders to explain the value of new tools, automation, and AI-supported processes in clear, non-technical terms.
- Plan and design escalation policies and procedures while mentoring junior team members on high-touch service standards.
- Identify opportunities for workflow optimization and the adoption of modern tooling to shift the team from a reactive to a proactive support model.
This is a long-term contract engagement (24 months) offering a competitive hourly rate. The role is based on-site in Manhattan (Midtown). You will join a high-performing, collaborative team that values professional growth, coaching, and the opportunity to work on the leading edge of AI and innovation within a regulated, high-visibility environment.
Never miss an opportunity! Create an alert based on the job you applied for.
