Audio Video Technician

Job Title: Audio Video Technician

Job Location: Waltham, MA

Job Type: Contract

Job Overview:

Pay Range: $17hr - $22hr

Requirement/Must Have:

• Experience setting up, operating, maintaining, and repairing audio visual equipment used for live events and conference rooms.
• Experience troubleshooting end-user and AV devices in conference room environments.
• Experience installing and maintaining display devices, projectors, televisions, camera systems, video teleconferencing systems, microphones, and speakers.
• Experience providing hands-and-eyes support, including deployment, racking, stacking, patching, and cabling of AV devices.
• Experience managing AV equipment inventory, wiring, accessories, and spare parts.
• Experience tracking and resolving incidents and service requests related to break-fix support.
• Experience coordinating replacement of faulty parts under OEM support.
• Ability to prioritize and complete work orders accurately and on time.
• Strong troubleshooting, documentation, and end-user support skills.
• Ability to provide quick user training on AV technologies.

Experience:

• Experience in audio visual support, conference room technology support, or related technical support roles.
• Experience with AV device installations, break-fix support, and preventive maintenance.
• Experience supporting video conferencing and live webcast events.
• Experience with hardware inventory and stockroom asset management.
• Experience creating end-user documentation and training materials.

Responsibilities:

• Set up, operate, maintain, and repair equipment used to enhance live events, such as microphones, video recorders, and projectors.
• Provide first-level troubleshooting for end-user and AV devices in conference rooms.
• Install and maintain audio visual equipment, including display devices, projectors, televisions, camera systems, video teleconferencing systems, microphones, and speakers.
• Provide hands-and-eyes support for AV devices, including deployment, racking, stacking, patching, and cabling.
• Perform inventory management of equipment, wiring, and accessories to avoid shortages.
• Perform racking, stacking, rebooting, and cabling based on instructions from higher-level support teams.
• Provide equipment support services to meet client expectations.
• Perform equipment additions, removals, repairs, replacements, and inspections.
• Prioritize and complete work orders accurately and in a timely manner.
• Provide technical assistance to other technicians when required.
• Track and resolve incidents and service requests related to break-fix support.
• Respond to end-user requests for ticket updates and follow up promptly as needed.
• Perform hardware inventory management of stockroom assets and update equipment status in asset management systems.
• Coordinate and manage replacement of faulty parts under OEM support.
• Participate in incident and problem resolution activities.
• Maintain adequate spare parts inventory at all times.
• Assign work orders to the appropriate support team when spare parts arrive on site.
• Provide live webcast support for large forums and meetings as required.
• Perform routine maintenance, such as restarting AV devices, changing projector bulbs, and replacing worn-out AV cables and related accessories.
• Organize and tidy AV cabinets, table equipment, and video conferencing units.
• Perform software upgrades and testing with support from AV teams.
• Create and maintain AV-related end-user documentation.
• Create training documents and instruction manuals for AV technologies.
• Provide quick training to end users on AV technologies such as video conferencing devices and collaboration tools.

Should Have:

• Experience supporting video conferencing, webcast, and collaboration technologies preferred.
• Experience working with OEM support processes preferred.
• Experience with software upgrades and testing for AV systems preferred.
• Ability to support high-visibility meetings and events preferred.

Skills:

• Audio visual support.
• AV troubleshooting.
• Conference room technology support.
• Video conferencing support.
• Live event support.
• Live webcast support.
• AV equipment installation.
• Racking and stacking.
• Cabling and patching.
• Break-fix support.
• Inventory management.
• Work order management.
• Hardware maintenance.
• Preventive maintenance.
• End-user training.
• Technical documentation.

Qualification and Education:

• Relevant experience in audio visual support, technical support, or related field.