Product Analyst - NC, IA

Job#: 3024845

Job Description:
Client:

Financial Services
Team:TBA
Job Title:

Product Analyst

Location:

Zone 2 - Hybrid (3 days onsite required)

NC or IA
Contract Length:

24-month engagement

Pay Rate:

$61 - $65
Top Requirements:

5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent (work, consulting, training, military, education).

3+ years as a Product Analyst / Business Analyst in Agile software delivery (Scrum or SAFe).

Expert-level user story writing & acceptance criteria definition; strong backlog refinement facilitation.

Ability to translate ambiguous concepts into clear, testable requirements with strong verbal & written communication.

Experience with requirements documentation, data mapping, process flows, and defect triage.

Hands-on experience with Agile tools (Jira or Azure DevOps) and documentation (Confluence).

Plusses:

Financial Services background - ideally Payments / Merchant Services (merchant onboarding, processing flows, auth/clearing/settlement, chargebacks, reconciliation).

Familiarity with controls, audit readiness, governance, regulated environments (PCI-DSS awareness is a plus).

Experience with stakeholder alignment, resolving unclear ownership (e.g., acceptance-criteria ownership).

Ability to perform basic data analysis (SQL or similar).

Relevant certifications: CSPO/PSPO, SAFe POPM, ICP-BA, etc.

Job Summary:

In this contingent assignment, the Product Analyst will provide complex Business Execution support within a scaled Product organization focused on Merchant Services (Payments). The analyst will partner closely with Product Owners to refine epics/features into actionable user stories with clear, testable acceptance criteria. The role involves evaluating multi-faceted business execution challenges, documenting current-state processes, identifying gaps, analyzing defects, and ensuring high-quality backlog readiness at least two sprints ahead.

The Product Analyst will collaborate with product, engineering, QA, and business stakeholders while adhering to policies, procedures, and compliance requirements. This position supports a portfolio of merchant-facing payment applications and contributes to large-scale planning and problem-solving.
Day-to-Day Responsibilities:

• Partner with the Product Owner to maintain a two-sprint-deep, DoR-ready backlog.
• Break down epics/features into clear user stories with testable acceptance criteria.
• Lead or participate in refinement sessions; uncover dependencies, risks, and scope gaps.
• Document current-state workflows, data flows, and known issues; recommend solution paths.
• Translate complex, abstract business needs into concrete functional/non-functional requirements.
• Collaborate with SMEs to validate use cases and acceptance criteria.
• Support compliance/audit requests by providing clear and traceable documentation.
• Document use cases and scenarios to support design and testing.
• Partner with UAT leads; support light UAT and provide requirement clarity.
• Participate in production triage; analyze defects and serve as the intake point for issue review.
• Assist with sprint planning, track progress, manage carryover, and surface risks.
• Foster consistent alignment across product, engineering, QA, and business partners.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.