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IT Onsite Technician

• Posted 15 hours ago • Updated 2 hours ago

Full Time

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Recruiting
Fluency
English
Operations Support Systems
Service Delivery
SLA
Customer Facing
Customer Satisfaction
Technical Support
Computer Hardware
USB
Videoconferencing
Communication
IT Infrastructure
Management
Rhino
Onboarding
Health Insurance
Payments

Summary

Recruiting contact
Contact us directly if you have any questions about this open job position
Contact us

Your skills

2-3 years of IT experience (or equivalent)
Strong customer orientation and communication skills
Experience in end-user support and troubleshooting
Fluency in English (spoken and written) is required
Professional behaviour and strong interpersonal skills
Team-oriented with a flexible and cooperative attitude

Your tasks

The OSS Engineer Level 2 is responsible for providing on-site technical support to end users, ensuring high-quality service delivery aligned with SLA requirements. This role focuses on hands-on support, user assistance, and maintaining IT infrastructure stability in a client-facing environment. The engineer will interact closely with end users, including VIP stakeholders, delivering professional, timely, and effective support while maintaining strong customer satisfaction.

Key Responsibilities:

Provide desk-side and on-site technical support (hardware/software)
Support VIP users, including dedicated assistance and prioritised handling
Troubleshoot and resolve incidents efficiently
Install, configure, and maintain devices and communication tools
Support secure systems (email, USB devices, connectivity solutions)
Assist with virtual meetings, videoconferencing, and events
Provide guidance on equipment, software, and secure communication practices
Support mobility solutions

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits

Unlimited employment contract
Onboarding program
Buddy program
Health/ Medical insurance
Sick leave payments
Internal career development program

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183364
Position Id: cb4fa293700133cd256462db515958a3
Posted 15 hours ago

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