Role & Location:
This is a client-facing Application Support / Technical Support Engineer position for the Pittsburgh market (hybrid/remote model).
- Objective: The goal is to manage day-to-day application and technical support, reduce dependency on senior engineers, and stabilize operations for professional services and law firm environments.
- Experience: candidates with 4+ years of hands-on technical support experience, strong customer interaction skills, and practical Windows troubleshooting capabilities.
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Priority Profiles: Candidates with an MSP background, FileMaker exposure, AV configuration experience, and multi-client support experience will be prioritized.
- Soft Skills: Personality fit is critical. Candidates must demonstrate independent problem-solving, remain calm under pressure, and possess a strong process and documentation mindset.
Role Overview:
- Location: Pittsburgh-based, with a hybrid presence required at client office.
- Scope: The role combines technical support with operational ownership. While not a pure Business Analyst or Project Manager role, it requires a BA/Project Coordinator mindset.
Core Expectations:
- Primary Responsibility: Ticket resolution and application support.
- Key Skills: Understanding of business workflows, ability to manage implementations, and an ownership mindset regarding operational coordination.
Ideal Candidate Profile:
- Experience: 4–5 years in application/technical support or implementation roles within client-facing environments.
- Aptitude: Strong analytical thinking and experience handling end-to-end issue management.
- Education/Sourcing: Priority will be given to Carnegie Mellon University alumni.
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Product management education would help for a junior role. Ideally, some finance background and product management would be ideal so it’s closer to the tax/legal domain.
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