QSR POS and Back of the House Application SME / Solution Lead

Job title: QSR POS and Back of the House Application SME / Solution Lead

Work Location: Remote

Position: Contract

Job Description

QSR POS and Back of the House Application SME / Solution Lead

Domain: International Quick-Service Restaurant Technology and Operations

Role Summary

The QSR POS and Back of the House (BOH) Application SME / Solution Lead assesses, designs, and supports restaurant operations and technology across international markets. The role covers POS, BOH applications, store systems, data, and enterprise integrations, aligning global standards with country-specific business, regulatory, language, currency, tax, payment, and franchise requirements. Collaboration with platform SMEs, including Crunchtime where applicable, supports integrated inventory and food-cost capabilities.

Critical Functional Requirements

• Strong understanding of international QSR operations across ordering, kitchen execution, inventory, purchasing, receiving, recipes, production, waste, transfers, labor, and financial reconciliation.
• Understand POS business functions, including menus, pricing, promotions, taxes, tenders, refunds, loyalty, delivery, drive-thru, and end-of-day processing.
• Knowledge of BOH capabilities for inventory, theoretical versus actual food cost, recipe and yield management, forecasting, purchasing, waste, variance analysis, and reporting.
• Assess market variations across currencies, units of measure, languages, local suppliers, tax rules, payment methods, accounting practices, franchise models, and operational calendars.
• Translate market and restaurant pain points into functional requirements, global-template decisions, localizations, controls, process improvements, and measurable outcomes.

Critical Technical Requirements

• Strong experience with QSR POS, BOH applications such as Crunchtime or comparable platforms, payments, kitchen display systems, digital ordering, loyalty, delivery platforms, peripherals, and store controllers.
• Lead integration alignment across POS, BOH applications, menu management, master data, inventory, supply chain, finance, payments, data platforms, vendors, and third-party channels.
• Understand the exchange of sales, menu, recipe, inventory-consumption, tender, discount, waste, labor, and business-date data across restaurant and enterprise systems.
• Apply API, event, messaging, middleware, batch, and file patterns, with clear ownership for mapping, validation, retry, reconciliation, security, monitoring, and data consistency.
• Work with application and platform SMEs to validate configuration dependencies, master data, interface mappings, business rules, test scenarios, reconciliation controls, and production defects.
• Support scalable global architecture while accommodating country-specific endpoints, connectivity, data residency, privacy, security, performance, and offline-operating needs.

Experience and Leadership Expectations

• Typically 10+ years of QSR, restaurant, foodservice, hospitality, or retail technology experience, with strong delivery experience in POS, BOH applications, and enterprise integrations.
• Experience supporting multi-country or international restaurant programs, including global-template design, localization, testing, deployment, cutover, hypercare, and market adoption.
• Ability to collaborate effectively with restaurant operations, franchise teams, product owners, architects, POS and BOH platform SMEs, integration and data teams, finance, supply chain, vendors, and regional stakeholders.
• Strong communication skills to convert functional and technical findings into decisions, market impacts, priorities, risks, dependencies, and actionable recommendations.

Expected Outcome

• Deliver an international QSR solution approach with aligned restaurant processes, reliable POS and BOH integrations, controlled localization, validated data and reconciliation, and prioritized improvements that support stable rollout and scalable corporate or franchise operations.