Senior Desktop/Tech Support

We are seeking a dedicated and skilled Senior Desktop/Tech Support professional to join our dynamic team. This role focuses on providing exceptional support for end-user technologies in a collaborative environment.

• Troubleshoot hardware and software issues for desktop and laptop computers, as well as mobile devices.
• Configure workstations for new users and upgrade existing equipment and software.
• Set up and maintain network and telecommunication systems while resolving LAN, server, and connectivity issues.
• Utilize ticketing and asset management systems effectively.
• Collaborate with cross-functional teams to ensure comprehensive support for technology products and services.
• Participate in local and national projects, contributing to the improvement of Agile product development.

• Relevant Bachelor’s degree or equivalent experience.
• 3+ years of experience in desktop support, with a preference for 5+ years.
• Strong customer service skills, both verbal and written.
• Proficiency in troubleshooting Windows and Mac systems.
• Basic network troubleshooting and support capabilities.
• Familiarity with Microsoft 365 and ticketing systems like ServiceNow or Ivanti.

• Experience in performing root cause analysis.
• High level of emotional intelligence and professional presence.
• Ability to manage multiple priorities and tasks effectively.
• Growth mindset with a flexible and organized approach.

We are committed to fostering a diverse, equitable, and inclusive workplace where every team member feels valued and empowered to contribute their unique perspectives.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.