Senior Desktop/Tech Support
Oak Lawn, IL, US • Posted 4 hours ago • Updated 3 hours ago

Horizontal Talent
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Job Details
Skills
Summary
We are seeking a dedicated and skilled Senior Desktop/Tech Support professional to join our dynamic team. This role focuses on providing exceptional support for end-user technologies in a collaborative environment.
<>Responsibilities>- Troubleshoot hardware and software issues for desktop and laptop computers, as well as mobile devices.
- Configure workstations for new users and upgrade existing equipment and software.
- Set up and maintain network and telecommunication systems while resolving LAN, server, and connectivity issues.
- Utilize ticketing and asset management systems effectively.
- Collaborate with cross-functional teams to ensure comprehensive support for technology products and services.
- Participate in local and national projects, contributing to the improvement of Agile product development.
- Relevant Bachelor’s degree or equivalent experience.
- 3+ years of experience in desktop support, with a preference for 5+ years.
- Strong customer service skills, both verbal and written.
- Proficiency in troubleshooting Windows and Mac systems.
- Basic network troubleshooting and support capabilities.
- Familiarity with Microsoft 365 and ticketing systems like ServiceNow or Ivanti.
- Experience in performing root cause analysis.
- High level of emotional intelligence and professional presence.
- Ability to manage multiple priorities and tasks effectively.
- Growth mindset with a flexible and organized approach.
We are committed to fostering a diverse, equitable, and inclusive workplace where every team member feels valued and empowered to contribute their unique perspectives.
Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.
- Dice Id: 10123528
- Position Id: 73250
- Posted 4 hours ago
Company Info
About Horizontal Talent
Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.
We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.
Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.
Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.


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