Test Lead Oracle Field Service Management (FSM) / Fusion Field Service CX

Job Title: Test Lead Oracle Field Service Management (FSM) / Fusion Field Service CX

Location: Dallas, TX (Onsite/Hybrid)

Duration: Long Term

Job Description

We are seeking an experienced Test Lead with strong expertise in Oracle Field Service Management (FSM) / Oracle Fusion Field Service CX to lead end-to-end testing initiatives for enterprise field service and customer experience applications. The ideal candidate will have hands-on experience in test strategy, test planning, functional and integration testing, defect management, and leading QA teams in Agile environments.

Key Responsibilities

• Lead QA activities for Oracle FSM / Fusion Field Service implementations and enhancements.
• Develop and execute test strategies, test plans, test scenarios, and test cases.
• Coordinate Functional, Integration, Regression, SIT, and UAT testing activities.
• Validate end-to-end field service workflows including scheduling, dispatching, work orders, mobility, and technician operations.
• Collaborate with Business Analysts, Developers, Product Owners, and stakeholders to ensure requirements coverage and quality delivery.
• Manage defect lifecycle using Jira/ALM and drive issue resolution with cross-functional teams.
• Support API and interface testing between Oracle FSM and integrated enterprise applications.
• Prepare test metrics, status reports, and release readiness reports for leadership and business stakeholders.
• Mentor QA team members and ensure adherence to QA standards and best practices.
• Participate in Agile ceremonies including sprint planning, backlog grooming, stand-ups, and retrospectives.

Required Skills

• QA/Test Management experience with strong leadership capabilities.
• Hands-on experience with Oracle Field Service Management (FSM) / Oracle Fusion Field Service CX
• Strong knowledge of Manual Testing and Test Management processes.
• Experience in Functional, Integration, Regression, and UAT testing.
• Experience with Agile/Scrum methodologies.
• Strong understanding of field service operations, scheduling, dispatch, and mobility workflows.
• Experience with Jira, HP ALM, Azure DevOps, or similar QA tools.
• Strong communication and stakeholder management skills.

Preferred Skills

• Experience in Utilities, Energy, or Enterprise Customer Service environments.
• Exposure to API testing tools such as Postman or SOAP UI.
• Knowledge of automation testing frameworks is a plus.
• Experience working in large-scale enterprise transformation programs.

TSQ Systems, is an Equal Opportunities Employer. The organization provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status or medical history. As such, we operate a merit-based recruitment system.