Content Management Specialist

Our client is hiring a Content Management System Specialist on a long-term contract basis.

Work Location: Lawrence Township, New Jersey
Work Model: Hybrid

Summary:
This role manages global communications, system approvals, and user support for Veeva Vault PromoMats and related platforms. It ensures smooth operations across multiple systems, supports global user adoption, and partners with cross-functional teams to maintain compliance and efficiency in promotional content workflows.

Responsibilities:
Global Communications & Support:

• Create and distribute communications for updates and enhancements to 5,000 global users of VEEVA VAULT.
• Send notifications to provide markets with advance notice of upcoming changes.
• Assist Managers with onboarding agency users in bulk.
• Assist users in finding SAP codes and onboarding new products.
• Create tickets for changes and access for systems.

Operational Support:

• Manage tags, campaigns, and agency lists in Veeva Vault.
• Partner with IT to understand, test, and validate changes in UAT and Production environments.
• Maintain and update support guides in Review Central and Veeva Vault Resources.
• Serve as the sole approver for all test runs and scripts for Veeva Vault.
• Maintain static permission lists and control mail groups used for communications.
• Manage, update, and resolve access/permission issues in PromoMats.
• Approve ServiceNow tickets for system access across MLR and eWizard platforms.
• Maintain the master agency user list and support market leads in adding new countries.
• Assist Regulatory Ops with workflows, permissions, and profiles for external users.
• Work with users to provide guidance and troubleshoot workflow issues.
• Help manage and pull reports for market audits.

Required Qualifications:

• Experience with Veeva Vault PromoMats and related platforms (MLR, eWizard).
• Strong understanding of content workflows and regulatory compliance.
• Ability to manage large-scale communications and user support.
• Excellent collaboration skills with IT and cross-functional teams.
• Detail-oriented with strong organizational and problem-solving abilities.

Pay Rate: $26 - $27
Job ID: 84155