Director of IT Services

Overview

On Site
Hybrid
$200000 - $225000 yr
Full Time
Contract - Independent
Contract - W2

Skills

Customer Facing
Service Delivery
Customer Experience
Mentorship
Technical Support
Vendor Relationships
Regulatory Compliance
ITIL
IT Management
FOCUS
Customer Satisfaction
Communication
Critical Thinking
Management
IT Service Management
Remote Support
Application Support
Vendor Management
Service Level
Onboarding

Job Details

Title: Director of IT Services

Location: Philadelphia, PA
Position Type: Full Time

Compensation
Pay Range:$200,000 - $225,000 Per Year

Job Description:
Join our team as a leader in IT Services based in the Philadelphia, PA area.
This full-time, hybrid role requires a dynamic individual to oversee customer-facing IT services, ensuring excellence in service delivery.
The ideal candidate will have experience with a variety of technologies and a strong focus on customer satisfaction.

Key Responsibilities
Lead and manage IT service delivery to enhance customer experience.
Develop and implement service level agreements and metrics.
Oversee and mentor a team of IT support analysts.
Streamline procedures to improve efficiency and performance.
Manage vendor relationships and ensure compliance with service contracts.

Qualifications
Bachelor's degree required; ITIL certification preferred.
10 years of progressive experience in IT management roles.
Experience in a service-driven environment with a focus on customer satisfaction.
Excellent communication and critical thinking skills.
Proven ability to manage time and tasks effectively.

Core Technologies
IT Service Management | Desktop Support | Application Support | Vendor Management | Service Level Agreements

Contact Information
Josh Ganzelli,

Onboarding Expectations
Learn more about our Onboarding Process here

EEO Statement
Learn more about our EEO policy here

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