Title: Director of IT Services
Location: Philadelphia, PA
Position Type: Full Time
Compensation
Pay Range:$200,000 - $225,000 Per Year
Job Description:
Join our team as a leader in IT Services based in the Philadelphia, PA area.
This full-time, hybrid role requires a dynamic individual to oversee customer-facing IT services, ensuring excellence in service delivery.
The ideal candidate will have experience with a variety of technologies and a strong focus on customer satisfaction.
Key Responsibilities
Lead and manage IT service delivery to enhance customer experience.
Develop and implement service level agreements and metrics.
Oversee and mentor a team of IT support analysts.
Streamline procedures to improve efficiency and performance.
Manage vendor relationships and ensure compliance with service contracts.
Qualifications
Bachelor's degree required; ITIL certification preferred.
10 years of progressive experience in IT management roles.
Experience in a service-driven environment with a focus on customer satisfaction.
Excellent communication and critical thinking skills.
Proven ability to manage time and tasks effectively.
Core Technologies
IT Service Management | Desktop Support | Application Support | Vendor Management | Service Level Agreements
Contact Information
Josh Ganzelli,
Onboarding Expectations
Learn more about our Onboarding Process here
EEO Statement
Learn more about our EEO policy here
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