Our client is looking for a Project Coordinator to assist and support with current systems. This role works closely with Project Managers and leadership in the successful delivery of Call Center Solutions.
Tasks:
· Utilize the State of Michigan’s Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources and manage budgets.
· Prepare information for presentations geared to various audiences ranging from executives, managers, and project team members.
· Accountable for monitoring, controlling, and communicating project progress by actively managing the cost, schedule, scope, resources, quality, and risks.
· Accountable and responsible for clear, timely, and accurate communications with stakeholders, particularly the project sponsors, project team members, and project managers Responsible for providing leadership and fostering collaborative participation between the technical and business teams by obtaining consensus and gaining commitment.
· Responsible for working with the project team members to develop and maintain the following key deliverables throughout the project lifecycle:
· Project Charter - Project Schedule – Project Budget - Communication Plan - Project Status Report - Risk and Issue Management Plans - Change Requests - Project Closedown Summary
· Responsible for ensuring the project adheres to the PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through the stages and phases of the project lifecycle.
· Responsible for facilitating and enforcing the Change Management process (Change Requests) when the project deviates from the approved scope, schedule, or budget. This includes ensuring all Change Requests have appropriate approval before action is taken or information is updated.
· Responsible for creating project Corrective Action Plans (CAP) when necessary for projects in yellow or red status.
· Responsible for understanding the project benefits and the impact of change requests to the benefits business cases. Responsible for ensuring related project artifacts are updated accordingly.
Knowledge, Skills and Abilities Required:
· Must be comfortable working in a fast paced, multi-project deployment environment supporting other Project Managers in a hybrid workforce (combination of on-site and remote work)
· Possess exceptional communication and follow up skills along with experience in formal IT project management practices.
NOTE: Local candidates only. Must reside within 90-miles of Lansing, MI at the time of submission. Relocation not allowed. Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
Location: Lansing, MI
Contract: 1 year
Skills Required:
· 2+ years - Experience working as a Project Coordinator.
· Experience working with Call Center Technologies and Call Center Support.
· Associates degree in a related field
Skills Desired – A plus to have:
· Previous CX1 experience
· PM certifications
*** Rate depends on experience
*** Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.
*** Companies submitting candidates should only submit direct W2 employees for this position.
Please submit your resume by using the "URL" below
