I306-ESG-IT Desktop Tech, II

Job#: 3039845

Job Description:
Desktop Support Technician (Onsite - Zanesville, OH)

Client: Oil & Gas

Location: Zanesville, Ohio (100% onsite)
Position Summary

Under general supervision, the Desktop Support Technician is responsible for the installation, configuration, maintenance, and repair of PC hardware and peripherals. This role supports end users by troubleshooting technical issues, managing hardware inventory, and ensuring adherence to company security, safety, and compliance standards.
Key Responsibilities

• Install, configure, and repair desktops, laptops, and related peripherals following established procedures
• Troubleshoot hardware and system issues, ensuring timely resolution of incidents and service requests
• Manage and update tickets through ServiceNow, ensuring accurate documentation and follow-up
• Coordinate with vendors for equipment repair and replacement as needed
• Perform data migration activities based on end-user requirements
• Maintain and track hardware inventory, including asset management and stock levels
• Support special project requests including workstation setups and relocations
• Enforce company security protocols, safety standards, and software licensing compliance
• Provide guidance and support to desktop teams on hardware-related issues
• Collaborate with team members and assist with additional tasks as directed

Required Skills & Qualifications

• Strong experience with ServiceNow or similar ticketing systems
• Solid PC troubleshooting and hardware repair skills
• Experience with inventory and asset management
• Excellent organizational and time management skills
• Ability to work independently and prioritize tasks effectively
• Strong communication skills for end-user support

Education & Experience

• Associate degree in IT or related field or equivalent experience
• CompTIA A+ certification (or equivalent experience preferred)
• Minimum 2 years of experience in a PC support or desktop support role
• Hands-on experience with hardware configuration and troubleshooting

Tools & Equipment

• Basic PC repair tools (e.g., screwdrivers, diagnostic tools)

Additional Details

• Work Schedule: 100% onsite
• Interview Process: Video or phone interview, followed by onsite interview

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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