AI Product Owner

Job#: 3021762

Job Description:

Large Financial Client

AI Product Owner

Duration: 12+ months w/intent to hire

Location: Fort Mill, SC or Austin, TX - Candidates must be within 45-60 minute of one of our client's locations in these areas. Role will be primarily remote but for PI Planning candidates are expected to be onsite. Candidates have the option to go onsite more often, as well.

Top Must-Haves:

• 5+ years of true PO Experience
• Financial Services preferred, Large industry is okay, as well.
• JIRA/Confluence
• AI Experience is going to be a major plus. At least 1 year
• Strong communication skills
• Some familiarity with Adobe Experience Manager (AEM) - would be a plus.

Job Description:

The Product Owner for Knowledge Management & AI will own the delivery of capabilities that strengthen our client's enterprise knowledge ecosystem and accelerate the performance of AI experiences-including Advisor CoPilot, Agent Assist, GenAI Search, and WalkMe powered guidance.

This PO will lead feature definition, backlog management, sprint execution, and cross functional orchestration across Knowledge Management (KM), Engineering, Digital Enablement, and AI Governance partners. The role is central to ensuring content accuracy, lifecycle stewardship, model compliance, and high quality user experiences.

You'll join a domain where Knowledge Management is a strategic dependency for GenAI effectiveness, as outlined in our client's enterprise KM & GenAI strategy roadmap.

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Responsibilities

Backlog & Delivery Ownership

Manage and prioritize the product backlog for KM and AI driven features, transforming epics into refined user stories with clear acceptance criteria.

Drive sprint planning, coordinate capacity with Engineering, and ensure stories are understood and ready for development.

Validate completed stories and ensure releases meet functional and non functional requirements.

Partner with the VP, Product Manager to align deliverables with long term product vision and business outcomes.

Knowledge Management Platform Enhancements

Lead KM improvements across Resource Center, iKnow, and related systems, reinforcing our client's KM lifecycle standards, quarterly audits, content workflows, and audience tagging.

Support adoption of enhanced content governance, metadata, and topic structures that directly improve GenAI performance.

Champion measurable improvements in accuracy, findability, and advisor self help outcomes.

AI Feature & Model Support

Define user stories for AI powered experiences (GenAI search, CoPilot guidance, content recommendations, personalization).

Partner with AI Administrators and governance teams to support structured evaluations, responsible AI compliance, and model behavior audits

Facilitate alignment between KM content owners and AI teams to ensure clean, high quality training inputs and reduced model remediation cycles.

Cross Functional Leadership

Coordinate dependencies across multiple product teams without direct authority-mirroring cross team orchestration expectations in Technical Product Owner JD (Level 5 or 6).

Partner with Design, Engineering, Service Enablement, and Digital Adoption to ensure consistency in AI supported user journeys.

Communicate progress, risks, and milestones to leadership and stakeholders.

Documentation & Transparency

Produce runbooks, playbooks, release notes, and operational documentation that enable transparency an explicit expectation of AI related PO roles.

Maintain clear mapping between KM enhancements, AI capabilities, and business outcomes.

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Qualifications

Required

Bachelor's degree in Business, Information Science, Computer Science, or related field.

4-6 years of product or content platform experience, with at least 2 years in KM, search, or AI enabled systems.

Strong understanding of KM content lifecycle management, metadata, taxonomies, search optimization, and content governance-aligned with responsibilities described in Knowledge Management and GenAI Strategy.

Experience writing detailed user stories and acceptance criteria, managing JIRA backlogs, and supporting sprint ceremonies.

Ability to translate complex KM+AI needs into actionable requirements for Engineering and AI teams.

Preferred

Familiarity with LLMs, retrieval systems, enterprise search, agent frameworks, and human in the loop AI processes.

Experience partnering with AI governance roles like DAPA or AI Administrators-reflecting org structure in SS&S AI Oversight Proposal_Deck.

Understanding of KM platforms (AEM, Coveo, iKnow), content workflow tools, or WalkMe supported guidance.

Knowledge of UI/UX principles, structured content design, and taxonomy development.

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Core Competencies

Analytical thinking: Ability to synthesize KM metrics, AI outputs, and user behavior to identify improvements.

Cross team influence: Skilled at driving progress in federated environments with multiple dependencies.

Clear communication: Exceptional documentation and communication skills-highlighted requirements in Technical Product Owner JD (Level 5 or 6).

Client centric mindset: Commitment to reducing Advisor effort through more accurate search, intuitive knowledge flows, and reliable AI guidance.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.