Remedy Developer

Description

Job Description The IT Software Engineer Sr is responsible for leading the design of technology solutions to ensure they meet all resiliency, stability, non-functional, functional and operational readiness use cases. This position is responsible for owning the technology solutions within their area, including proactive monitoring and alerting, technological roadmap and communication of overall health and future sustainability. Job Requirement: We are seeking an experienced Remedy Developer to join our team on a contract basis. The ideal candidate will have strong experience in developing and implementing Remedy solutions that meet business needs. This role requires hands-on technical expertise, the ability to work with cross-functional teams, and a deep understanding of Remedy best practices. Remedy Team Specific Key Responsibilities: Design, develop, and implement Remedy applications. For this environment, it will be working within a contact center environment where Remedy has been utilized and heavily customized. Collaborate with business stakeholders and IT teams to gather and document requirements for new features and enhancements. Customize Remedy applications using scripting, workflows, and UI policies to meet specific business needs. Develop integrations between Remedy and other systems using REST/SOAP APIs, scripts, and middleware. Perform unit testing and support user acceptance testing (UAT) to ensure solutions meet the quality standards. Create and maintain technical documentation for Remedy solutions, including design specs, workflows, and data models. Provide technical support and troubleshoot issues within the Remedy platform. Stay current with Remedy updates, new features, and best practices.

Skills

Remedy, BMC, AWS

Top Skills Details

Remedy,BMC,AWS

Additional Skills & Qualifications

Required Skills & Experience: Proficient in writing PL SQL functions, stored procedures, and performance tuning. Experience working with Linux. Comfortable writing shell scripts. Experienced in Python scripting. Experience with Oracle database. Proven experience as a Remedy Developer (4+ years) with hands-on experience. Strong knowledge of Remedy development including Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs, Import Sets, Transform Maps, and Web Services. Experience with Remedy integrations using REST, SOAP, and other relevant methods. Proficient in JavaScript, HTML, CSS, and other web technologies related to Remedy development. Familiarity with Remedy upgrade process and the ability to handle post-upgrade issues. Basic knowledge of database management and SQL for data queries Strong problem-solving skills and the ability to work independently or in a team environment. Excellent communication and documentation skills. Preferred Qualifications: Experience upgrading Remedy 20.x to Helix on-prem. Experience with Agile/Scrum methodologies. AWS Experience Helix Experience, not currently in this environment

Experience Level

Intermediate Level
Job Type & Location
This is a Contract position based out of Eagan, MN.
Pay and Benefits
The pay range for this position is $55.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 27, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.