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Position: System Analyst 3
Location: Austin, TX
Duration: Long term
Job Description:
SCOPE OF SERVICES.
Services Overview. The selected Vendor's Candidate will be part of CPA's Fiscal Management Statewide Fiscal Systems team, supporting the Centralized Accounting and Payroll/Personnel System (CAPPS) Program. The CAPPS Program for this engagement comprises the following components: HR/Payroll (inclusive of Recruit functionality), Financials, STARR, and all ancillary systems. The selected Vendor's Candidate must be adaptable and able to learn and integrate new systems and platforms as needed, such as CGI Advantage.
Annual Professional Training Requirement. In addition to other CPA training requirements, the following professional training requirement applies on an annual basis during the CPA Contract Term, including each renewal term, under the CPA Contract resulting from this solicitation:
For no compensation from CPA, the selected Vendor's Candidate shall be required to complete a minimum of ten (10) hours of professional training in a relevant area of expertise associated with the Services provided under the CPA Contract.
The professional training, as determined by the Vendor and/or the selected Vendor's Candidate, shall be conducted and completed by the selected Vendor's Candidate on personal time. If the professional training is intended to be conducted during the CPA-approved work schedule, the selected Vendor's Candidate must coordinate the associated time off with the CPA Supervising Manager, as applicable.
The Vendor and/or the selected Vendor's Candidate shall be fully responsible for all associated costs, including but not limited to tuition, materials, conference fees, and/or travel expenses. CPA will not approve or make payment for any hours associated with the professional training requirement.
By July 31st of each CPA Contract Term, the Vendor shall provide the CPA Contract Manager () with an annual professional training report, documenting the completed professional training hours and courses.
Position Requirements. The CPA Work includes, but is not limited to, the following:
Performing highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS Program.
Responsible for ensuring the CAPPS Financials Requirements, Procedures, Development, and Testing from the CAPPS Managed Services vendor meet the CAPPS written procedures, coding standards, and follow the CAPPS System Development Lifecycle.
Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
Responsible for submitting and tracking all WCAG accessibility waivers, including but not limited to:
Coordinate testing efforts for compliance with CPA.
Waiver submissions as required by CPA.
Actively tracking requests submitted to the vendor requesting a resolution.
Actively tracking system (CAPPS) coding/configuration once the resolution is available.
Renewing waivers upon expiration if solutions have not been provided or installed.
Responsible for providing oversight for the functional and technical design walks, including, but not limited to:
Analyzing business processes and current system workflows to assess ERP design fit.
Reviewing functional designs, specs, and integration docs to identify technical gaps.
Evaluating upstream/downstream dependencies to ensure architectural alignment.
Preparing technical scenarios and test cases to validate system behavior.
Assessing designs for performance, security, scalability, and data quality impacts.
Providing concise technical feedback during design walks, highlighting risks and dependencies.
Supporting design reviews to ensure accuracy and readiness for development and testing.
Responsible for reviewing developed code for compliance with CPA-defined requirements and validating code comparisons prior to migration to ensure adherence to all established standards.
Responsible for maintaining and supporting the CAPPS Service Desk Application, including, but not limited to:
Product configuration and administrative support.
Remaining current on all functionality offered by BOSSDesk.
Maintaining an ITIL-compliant service desk application.
Ensuring the application remains current with all approved configuration changes to support CPA's customized version.
Performing advanced troubleshooting and root cause analysis.
Ensuring integration and providing API support (TDIS).
Responding to reported incidents and monitoring the system.
Maintaining technical documentation and knowledge management repository.
Collaborating and coordinating with BOSSDesk as required for engineering and product support.
Assisting with data analysis and requested reporting.
Provides Level 2 Service Desk duties, inclusive of, but not limited to, ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations following an established and auditable process. All work is done in cooperation and collaboration with a Managed Services vendor that is responsible for all Level 3 duties.
Performs all duties following CPA's processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed.
Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Actively responds to and maintains customer ticket requests via the CAPPS Service Desk with current information and statuses, including but not limited to interface issues, IP listing, CPA EFT server connectivity, agency transfer files, batch failures and all related technical tasks across the agencies.
Actively participates in CPA's Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
Participates in Disaster Recovery and Upgrade Testing activities.
Makes presentations at CAPPS User Groups.
Plans, designs, develops, implements, supports, and maintains the information technology security measures to safeguard system information.
Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
Performing other related Work as assigned.
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. |
| Years | Required/Preferred | Experience |
| 10 | Required | Extensive Texas public sector experience, directly working for or supporting a Texas state government agency |
| 10 | Required | Extensive experience performing technical activities in support of CPA application systems |
| 10 | Required | Extensive experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross functional communication |
| 10 | Required | Experience preparing materials for and conducting executive-level presentations |
| 10 | Required | Experience performing technical project management activities in support of CPA's CAPPS program |
| 10 | Required | Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements |
| 10 | Required | Extensive knowledge of/experience with data integration, data quality, and SDLC processes and methodologies |
| 10 | Required | Technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, Peoplecode, Application Designer, SQL, PS Query, SQR, Application Engine and Oracle 11 or higher |
| 10 | Required | Experience with CAPPS Central production and deployment technical support activities for more than 100 agencies and 5 Hub instances. |
| 8 | Required | Experience with IT service desk functions, knowledge of ITIL framework methodologies and processes. |
| 3 | Required | Providing full support for BOSSDesk or comparable ITIL compliant service desk application. |
| 10 | Preferred | Experience with software and hardware management industry best practices |
| 10 | Preferred | Experience with CPA's legacy Statewide Financial Systems production support activities |
| 10 | Preferred | Experience developing technical specifications to support IT procurements |
III. TERMS OF SERVICE
Services are expected to start 09/01/2026 and are expected to complete by 08/31/2027. Total estimated hours per Candidate shall not exceed 1920 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.
IV. WORK HOURS AND LOCATION
Services shall be provided during normal business hours unless otherwise coordinated through the Texas Comptroller of Public Accounts. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.
The primary work location(s) will be at Texas Comptroller of Public Accounts, LBJ State Office Building, 111 E. 17th Street, Austin, Texas 78711. The working position is Telework. Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Texas Comptroller of Public Accounts will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.
The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Comptroller of Public Accounts.
V. OTHER SPECIAL REQUIREMENTS
Have experience in gathering business requirements for large projects
Work independently in a diverse team environment with on-site and remote team members.
Have strong written, verbal, and interpersonal communication skills.
Have knowledge of project management methodologies.
Have knowledge of technical and functional attributes of Oracle PeopleSoft.
Have problem-solving skills and the ability to multitask with readiness to put in extra efforts when necessary.
Have experience with Agile and other SDLC methodologies.
Have experience with ITIL methodologies.
Have experience with or knowledge of information security frameworks (i.e., NIST).
VI. ADDITIONAL TERMS AND CONDITIONS
Attachment A, Texas Comptroller of Public Accounts Additional Terms and Conditions. Upon CPA's selection for the award, CPA will provide the selected IT Staffing Services Vendor with Attachment A for review and signature. The awarded Vendor shall be required to sign and adhere to CPA's Additional T&Cs. The selected Vendor's Candidate shall also be required to sign several security documents and adhere to CPA's Additional T&Cs.
The following provisions apply under the CPA Contract resulting from this solicitation:
Optional Renewal(s). CPA may, in its sole discretion based on business need and applicable supporting funds, exercise the option to extend the Contract for up to two (2) additional, one (1) year periods. The Optional Renewal periods available are: (1) 1st Option, CPA Fiscal Year 2028: 09/01/2027 08/31/2028 (estimated 1,920 hours), and (2) 2nd Option, CPA Fiscal Year 2029: 09/01/2028 08/31/2029 (estimated 1,920 hours).To exercise an Optional Renewal, CPA will notify the awarded Vendor; such notice may be by CPA Purchase Order issuance. The Contract will renew under the same terms and conditions unless either party provides notice to the other party sixty (60) calendar days in advance of the renewal date stating that the party wishes to discuss modifications to the terms or not to renew.
The total estimated hours per Candidate per Contract Term will be determined by CPA based on business needs, the awarded rate, and available funding; the estimated hours provided in this solicitation may be increased and/or decreased as CPA determines.
Notwithstanding the termination or expiration of the Contract, certain provisions, e.g., indemnification, confidentiality, dispute resolution, records retention, and right to audit, shall survive the termination or expiration of the CPA Contract.
Work Location.
CPA has determined that the Candidate(s) selected under this solicitation may be approved by CPA to perform the Services from a remote location as their primary work location.
Remote Location. If the Services awarded are approved to be performed from a remote location, then the following shall apply:
The selected Vendor's Candidate remote working location must be within the continental United States at all times.
On an annual basis during the CPA Contract Term, including each renewal term, under the CPA Contract resulting from this solicitation, the Vendor shall provide the CPA Contract Manager () with the city and state of the primary remote working location.
On an infrequent ad-hoc basis, CPA reserves the right to require selected Vendor's Candidate to be at CPA's on-site location based on CPA's business need. The ad-hoc Services requirement, if any, shall be at the awarded hourly rate. CPA will not pay for any travel-related costs; any and all travel, per diem, parking, and/or living expenses shall be at the selected Vendor's Candidate's and/or Vendor's expense.
On a permanent basis, in the sole discretion and request of CPA, CPA may require the selected Vendor's Candidate to perform the Services at CPA's on-site location as described below. In the event CPA makes such a request, the requirement shall be memorialized by written agreement to the Contract.
CPA's On-Site Location. If the Services awarded are approved to be performed on-site from CPA's location, then the following shall apply:
The Services will be performed at CPA's main headquarters located at: Texas Comptroller of Public Accounts, LBJ State Office Building, 111 E. 17th Street, Austin, Texas 78774.
The selected Vendor's Candidate is required to be on-site at CPA's location a minimum of twenty-four (24) hours per week, or on-site as otherwise agreed to by CPA.
While working on-site at CPA's location, the selected Vendor's Candidate will be assigned a working location and provided information regarding parking that may be available to CPA contractors.
CPA will not pay for any travel-related costs; any and all travel, per diem, parking, and/or living expenses shall be at the selected Vendor's Candidate's and/or Vendor's expense.
Support for Vendor Invoicing. On a weekly basis, each of Vendor's personnel shall use CPA's timekeeping system to record hours worked in providing Services for approval by the CPA Supervising Manager. The CPA Supervising Manager will provide its approval via CPA's timekeeping system; a manual CPA signature is not required; also, CPA is not required to manually sign or approve any Vendor-provided timesheet. Vendor's personnel shall provide its CPA approved timesheet reports to the Vendor to support the monthly invoice to CPA. Vendor shall submit the invoice to CPA, in accordance with the CPA PO, no later than the 15th calendar day of the month to support payment processing. Upon the completion of the Services under each Contract Term, Vendor shall confirm all invoices have been provided to CPA no later than October 31st.
Selection and Award Requirements. As part of the Vendor's Offer, and upon the request of CPA to support the interview process and/or selection of Candidate(s), Vendor shall provide the following, at a minimum:
(1) Picture ID (Government). Vendor must provide a copy of the proposed Candidate's state Driver's License/ID Card or US Government photo identification that indicates their full legal name.
(2) Proposed Work Location and Schedule. Vendor must provide the proposed Candidate's preferred work location and work schedule. If the proposed work location is remote, the Vendor must provide the City and State of the proposed Candidate's primary remote location.
(3) Disclosure of Separate Contract. In accordance with DIR's ITSAC contract, Vendor must disclose whether the proposed Candidate is currently engaged in a separate contract to provide services of any kind to CPA and/or a different customer during the CPA Contract Term under the CPA contract resulting from this solicitation.
Selection Interview Process. Upon the request of CPA, as applicable, Vendor shall be responsible for coordinating the interview between CPA and Vendor's selected Candidate at a mutually agreeable date and time. At CPA's discretion, the interview, if any, may be conducted via teleconference with cameras on (e.g., Microsoft Teams) or on-site at CPA's designated location.
Onboarding of Selected Candidate. To support the onboarding of the Vendor's selected Candidate, the following at a minimum applies:
(1) Background Check, Prior to Award. In accordance with the provision in CPA's Additional T&Cs (Attachment A), the Vendor must attest that the background check has been performed and passed for the selected Candidate, and must disclose any felonies. The criminal background check shall be conducted at the Vendor's expense
(2) Assignment of CPA Equipment, Upon Commencement of Services. Unless otherwise mutually agreed to between CPA and Vendor, upon commencement of the Services, regardless of the primary work location that may be agreed to between CPA and Vendor, the selected Vendor's Candidate is required to come in person to CPA's designated location to meet with CPA's Supervising Manager and obtain the CPA equipment to perform the Services. As applicable, the awarded Vendor shall be fully responsible for all expenses related to the onboarding of the selected Vendor's Candidate, which includes but is not limited to any and all travel, per diem, parking, shipping of CPA equipment, and/or living expenses.
Offboarding of Selected Candidate. Upon the resignation, expiration, or termination of the Services provided by the selected Vendor's Candidate, Vendor shall be fully responsible for providing notification to CPA's Contract Manager (), and shall coordinate the return of the CPA equipment with the CPA Contract Manager and/or CPA's Supervising Manager. As applicable, the awarded Vendor shall be fully responsible for all expenses related to the offboarding of the selected Vendor's Candidate, which includes but is not limited to any and all travel, per diem, parking, shipping of CPA equipment, and/or living expenses
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