Responsibilities
Demonstrate ability to partner with multiple tech teams in discovering, assessing, designing, implementing, and remediating endpoints in an enterprise environment.
Work closely and collaborate with the Network, Information Security, and Applications teams to better support endpoint hardware, software, applications, and security requirements.
Develop, monitor, and report on Information Security performance metrics (such as threat level, vulnerability level, problem resolution time, etc.)
Partner with Service Desk and Desktop Support teams to identify knowledge and skill gaps for continuous support improvements.
Design, develop, and implement Disaster Recovery and Business Continuity process, procedures, and infrastructure as well as actively participate in Disaster Recovery exercises.
Coordinate remediation efforts with Endpoint Engineering team or related teams to ensure there are no repeat IS security related findings from regulatory and 3rd party exams.
Readily respond to security incidents and participate in endpoint related major incident technical troubleshooting bridges as required.
Actively participate in weekly Architect Review Board meetings as a senior endpoint engineering representative for technical and architectural review of new technologies introduced into the TCB environment.
Be a trusted partner for all things endpoint related from support, remediation, process, and improvement.
Qualifications
Bachelor s degree or 5 years of equivalent systems engineering experience
3 years of experience in a large or mid-size financial institution
2 years' experience developing and implementing processes, focused on delivering outcomes, with a customer service mindset.
2 years demonstrated experience in endpoint centric project initiatives from concept to operational readiness (preferred).
Experience administering endpoints in a cloud or hybrid environment (Intune / Azure AD highly preferred).
Expert knowledge of macOS, Windows, iOS, and Android operating systems.
Experience with network-based endpoint security controls, such as web proxies and email security gateways.
Ability to interface across the organization and to serve as an influencer and a team player.
Strong computing, analytical, and troubleshooting skills.
Project planning and project management skills.
Excellent customer service and collaboration skills.
Excellent written and oral communications.
Excellent organizational skills; attention to details.
Ability to multitask in a fast paced environment.
ITIL Certification v3 or higher (preferred).
Knowledge of project management (PMO) tooling such as Azure Dev Ops (AZDO) or JIRA
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