Description
The individual in this position will handle daily support practices, incident support, projects, etc. and provide feedback to the technical and leadership teams. Network Engineers install and maintain network & telecom infrastructure, collect network performance data, and resolve network issues in collaboration with vendors, and IT teams. They work at organizations' centralized network operations or data centers. It is expected that the candidate has demonstrated historical competency in networking while also has the technical aptitude to progress towards cross disciplinary technology operations support.
Responsibilities
Provide Tier 3 Technical Support.
Occasional travel (primarily day travel by automobile) to branch sites within a region to address technical needs.
Resolve incidents by thorough troubleshooting delivering data-driven options utilizing the OSI model.
Execute or implement changes and infrastructure requests.
Install and configure network & telecom hardware and software, including routers, switches, firewalls, wireless access points, cubes, Adtrans.
Monitor network performance to identify and resolve issues promptly.
Maintain network security by implementing security measures and protocols per the Bank's standards.
Manage network backup and recovery processes to ensure data integrity and availability.
Perform regular maintenance and updates on network & telecom systems to ensure optimal performance.
Troubleshoot and provide client support for technology and infrastructure issues.
Document and update incident technical details into service desk ticketing system.
Maintain comprehensive documentation of network configurations, changes, and inventory.
Generate regular reports on network performance, security incidents, and usage statistics.
Communicate with key stakeholders to provide frequent status updates regarding technical issues and status of the remediation efforts.
Execution of standard operational processes which involve technology and client interfaces.
Perform all triage functions
Extensive in-depth familiarity with Cisco IOS, UCS, UCM, UCCX, CER and monitoring platforms
Perform hardware replacements
Troubleshoot software or configuration related issues
Adhere to operating procedures
Identify and remediate possible major impacting events within the network
Work with vendors across the technology to provide the highest possible uptime rate of network services
Quickly identify the layer 1 and 2 connections to an IP address
Requirements
5+ years of hands-on enterprise network operations support experience
In-depth understanding of OSI model and troubleshooting of technology related issues
Extensive in-depth familiarity with Cisco IOS, UCS, UCM, UCCX, CER and monitoring platforms
Able to work well in a fast-paced environment and be comfortable in stressful situations
Can effectively communicate with both management as well as non-technical personnel on any technology issue to ensure they understand the nature of the issue and current statue easily understood on any outage conference calls
Detail oriented self-motivated goal driven
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04130-0013380638
- Posted 13 hours ago
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